Provides prompt, efficient and friendly customer service. Assists Catering Manager in coordinating the delivery of product and the execution of events.
Reporting Relations
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Catering Manager, Assistant Catering Manager, Kitchen Manager and Assistant Kitchen Manager
Direct Reports: None
Primary Duties and Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or anywhere else
- Makes an effort to learn customers’ names and to address them by name whenever possible
- Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Delivers products to customers in a prompt and efficient manner
- Returns with the proper payment to the store
- Handles food in a safe manner, including proper usage of a temperature log
- Reviews the status and appearance of the food for freshness
- Rotates all perishable product with every delivery and event
- Able to properly collect all delivery items from the corresponding departments according to the invoice and deliver all invoice items in the appropriate manner
- Handles and satisfies customer issues
- Understands and practices proper sanitation procedures, ensuring work area is kept clean and neat
- Maintains strict adherence to department and company guidelines relating to personal hygiene and dress
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and works expected number of hours
Secondary Duties and Responsibilities
- Trains new employees on how to coordinate and work an event
- Assists in other areas of the store as needed
- Facilitates the maintenance and upkeep of delivery vehicles
- Performs other job-related duties and special projects as required
Education and Experience
High School education preferred, but not required; Server experience is a plus
Additional Requirement
Employees must possess a valid drivers’ license and be 18 years or older to operate a delivery vehicle
Knowledge, Skills, and Abilities
- Must have the ability to solve practical problems and follow detailed, simple instructions
- Must be able to do simple addition and subtraction; copying figures, counting and recording
- Possess good communication skills, verbal and written
Equipment Used to Perform Job
Delivery vehicle, cash register, standard catering equipment including chaffing dishes, Sterno heaters, and lighters, slicer, C.A.R.S. system, fryers (breakfast grill), ovens, steamer, computers (Microsoft), fax machine, telephone, copier, calculator, utensils, Hobart machine, stoves, grills, toasters, chicken roaster, can opener, griddle, chargrill, refrigerated food case, hot case, cold case, thermometers, knives, dishwasher, ice machine, coffee maker, scales, and pop machine
Working Conditions
This position is continually exposed to dirt, noise, temperature extremes, dampness, vibrations, and equipment movement hazard. There is a significant work pace/urgency to deliver orders in a timely manner. There is daily exposure to cleaning chemicals and solvents.
Physical Requirements
- Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- Requires ability to enter and exit a delivery vehicle multiple times a day, traverse staircases, and other possible rough terrain to reach delivery destination
Contacts
Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies requiring inspections
Confidentiality
Maintains the confidentiality of customers, catering services, and other personal information