Cashier/Sales Details

Cashier/Sales

KABELIN HARDWARE COMPANY, INC. - Michigan City, IN

Employment Type : Full-Time

Do you like to go to work and love what you do?

Kabelin Ace Hardware is that kind of place! We are focused on providing world-class service to our customers and our employees. We thrive in a fun and challenging environment. Together with Ace, we are proud to have won the JD Powers Award for Customer Service 10 years running. That's how we do it! Our Vision is to be "The most helpful hardware stores on the planet" by providing an "Amazing Customer Experience" every time.

If this looks like a company you would love to be a part of apply now!

Position Purpose:
The primary responsibilities of the Cashier position are to Create Loyal Customers by providing superior customer service, processing sales quickly, accurately, efficiently and ensuring the customer has a convenient shopping experience. The person should fluidly adjust their daily role to fit the specific company needs and embrace the core values of Kabelin Hardware Company.

Key Accountabilities:
Fully Embrace the Kabelin Core Values
Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
Execute the daily operational, day-to-day goals and priorities assigned by store management via Trello
Always be working on your own development with guidance from your Management team
Assist in the training and development of peers
Actively participate in daily huddle meetings
Guarantee all customers can process through the register in a timely and convenient manner
Accurately and efficiently ring on registers and maintain all cash at registers
Maintain orderly appearance of register area and supplies stocked
Greet customers as they enter the store
Answer phone calls and connect the customer with whom they need to speak with
Issuing receipts, refunds, credits or change due to customers
Responsive to safety issues - identify them and inform the management team immediately
Conscious of shoplifting activity
Assist customers in finding the merchandise they need or create a rain check / special order
Actively participate in the Ace Rewards program and share the benefits with our customers
Answer customers’ questions and provide information on procedures and policies
Maintain awareness of all promotions and advertisements.
Maintain work areas that are safe and presentable
Work a schedule that best suits the needs of our customers in an assigned role with a focus on productivity
Be responsible and maintain a strong work ethic
Always be flexible as it relates to your role
Be punctual
Be an Energy Giver

Physical Requirements:
Ability to stand for extended periods
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth

Additional Requirements:
A commitment to service, excellence and customer satisfaction
Ability to process information and/or merchandise through the register system
Ability to communicate with associates and customers
Solid team player with excellent interpersonal skills with a strong willingness to learn
Knowledge of retail computer systems, electronic cash registers
Exceptional organizational ability, high attention to detail, and ability to multi-task
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Job responsibilities may change based on the needs of the business**