SUMMARY
Provides administrative and clerical support to the Service Department in the capacity as outlined below.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Reports to work with a positive attitude, on time and ready to work.
Maintains high customer satisfaction standards.
Maintains a professional appearance.
Keeps work area neat and clean.
CASHIER
- Greets customers at the cashier window in a pleasant and professional manner.
- Diligently review all charges to verify their accuracy and ascertain the correctness of addition on all service receipts and orders prior to accepting cash.
- Makes change and issues receipts to customers.
- Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
- Reconciles cash drawer daily.
- Answers customer questions about service performed or products purchased, or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Provides clerical and administrative assistance to departments as needed.
- Acts as backup to switchboard operator.
- Assists in the filing process.
RECEPTIONIST
- Answers and routes all incoming calls appropriately.
- Communicates with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold.
- Takes thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave.
- Communicates messages to the appropriate parties in a timely manner.
- Provides basic information to callers who have general inquiries.
- Assists business office with miscellaneous duties, when time allows.
- Notifies telephone maintenance Company of switchboard difficulties.
QUALIFICATIONS
Ability to communicate effectively.
Independently motivated with the ability to work within a team environment.
Excellent customer service/satisfaction skills.
Organized and computer proficient.
Clean DMV.
Note: This is a full-time position with workdays of Tuesday through Saturday.