Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.
The Cashier is a brand ambassador that will greet guests and process purchases through the electronic register system.
Requirements: Cashiering
- Greet each Guest using both verbal and non-verbal communication in a positive manner
- Process purchases using either scanner technology or electronic keypad
- Properly bag purchases-wrapping breakable items where necessary
- Up-sell to Guest using established and appropriate procedures
- Process final purchases with either proper cash handling techniques or credit card transactions
- Close each transaction with a friendly greeting and inviting the guest to return
Guest Service
- When not processing purchases, assist guests on sales floor with purchases
- Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
- Replenish stock of durable and perishable goods as needed
- Answer shop phone system and respond to guest service needs in a professional manner
- Regularly assist Chocolateers, Supervisors, and Management in monitoring guest activity and creating excitement with superior guest service
- Assist, when necessary, in pre-packing items for sale; gift-wrapping items for sale; inventory control and management
- Offer samples of product to guests