Employment Type : Full-Time
*MONTHLY BONUS OPPORTUNITIES* Reports to: Store Manager Selling and Service ? Understands organizational objectives and makes decisions that align with the Company priorities and values ? Creates personal sales and clienteling strategies in partnership with the management team ? Meets customer needs through solution-oriented and forward thinking ? Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace ? Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics ? Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style ? Demonstrates Coach’s Selling and Service expectations at all times ? Influences customers’ purchase decisions by balancing patience and assertiveness ? Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals ? Flexes personal selling techniques to contribute to overall store financial results ? Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors ? Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs ? Works with multiple customers simultaneously and breaks away as appropriate ? Follows up with customers consistently and genuinely to influence/close the sale ? Develops product knowledge skills and remains aware of current collections ? Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships ? Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers ? Sensitive to customers’ needs and tailors approach by reading cues ? Builds lasting and loyal relationships with customers ? Ensures all daily tasks are completed without negatively impacting service or Coach standards Workplace and Environment ? Creates enthusiasm and positivity for a shared vision and mission ? Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors ? Demonstrates confidence when working with customers ? Takes initiative; has a high-level of ownership and accountability for individual results ? Welcomes feedback and adapts behaviors as appropriate ? Represents Coach as a brand ambassador at all times ? Is adaptable and flexible to change ? Maintains a calm and professional demeanor at all times ? Creates short and long-term strategies to achieve personal metrics and performance goals ? Utilizes Company tools to keep self-informed ? Handles and offers solutions to customer issues appropriately and involves a manager when necessary ? Promotes and endorses a team selling environment Operations ? Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner ? Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures ? Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals ? Replenishes inventory on sales floor as needed ? Processes shipments as needed Additional Requirements Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet) Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers. Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.). *Must be at least 18 years of age. Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements. Coach is an equal opportunity and affirmative action employer. Job Type: Part-time Pay: From $15.00 per hour Benefits: Schedule: Supplemental Pay: Work Location: Work Remotely: