SMASHBURGER
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Guest Service Expert
Smashburger’s vision is to bring the joy of eating to everyone! That’s why we want Smashburger to be a SMASHING and rewarding experience for all of our employees. Our brand is committed to delivering an all-in better burger experience focused on fresh, quality ingredients in a cool, hip environment. We provide an exceptional guest experience that supports today’s busy modern lifestyle.
Smashburger Guest Service Expert Responsibilities
- Greet guests with a smile! Responsible for welcoming new and repeat guests every visit
- Be knowledgeable of all menu items so you can make meal suggestions and answer questions
- Verify each guests order for accuracy, manage “to-go” orders, process POS transactions and follow cash handling procedures
- Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect
- Follow recipe and food safety standards to prepare and deliver shakes
- Team work! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment
- Foster and value a safe work environment by following all personal and food safety and security standards
- Have pride in keeping floors, counters, dining area and restrooms clean at all times
- Ability to listen, communicate and work well with others in a busy restaurant environment
- Values integrity and doing the right thing, even when no one is watching
Smashburger Guest Service Expert Requirements
- Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 25 lbs.
- Show up on time to work variable hours/days, including nights, weekends, and holidays
- Must successfully complete our training program
- Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
- Must be able to produce authorized U.S. work documents; Smashburger participates in E-verify
This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption.
INDFOH