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Employment Type : Full-Time
Scheduled hours will include both day and night shifts. Our frontline crew members are more than just order takers, they are our sales force. We hire team players with fun personalities who enjoy working with people. Service Representatives assigned to a counter position, provide a level of guest service that exceeds our guests expectations and accomplishes our goal to “More than Satisfy”.
Characteristics of a Great Restaurant Service Representative:
Projects a professional appearance and a positive attitude at all times in the restaurant
Makes both food safety and sanitation a priority
Is able to learn and hustle in a team environment
Is a self-starter and can multi-task
Tasks and Responsibilities:
Greet our guests enthusiastically with a friendly smile
Accurately record orders on a cash register
Collect payment from guests and make change
Demonstrate a complete understanding of menu items and explain them to guests accurately
Meet guests’ needs and take steps to solve food or service issues
Interact with guests to ensure high quality experiences
Understand and adhere to proper food handling, safety and sanitation guidelines
Prepare quality ice cream products, assemble food and beverage orders, and check to make sure they’re correct
Present quality products at all times and maintain a neat and clean work area
Maintain adequately stocked workstations, restocking as needed
Attend special meetings as scheduled by the Restaurant Manager
What’s in it for you?
Flexible schedule options
Continuous learning
Advancement opportunities – 95% of Shift Supervisors, Training Sponsors, Assistant Managers and Restaurant Managers are promoted from Service Representative positions
Anniversary bonuses – cash awards on your employment anniversary
Performance based pay – eligibility for merit increases each year
Service recognition for your employment anniversary in our newsletter
Discounted meals when working during mealtimes
We’re “Where the Good Gig is!”