Employment Type : Full-Time
State of New Hampshire Job Posting Department of Safety Division of Motor Vehicles - Operations Bureau 33 Hazen Drive Concord, NH 03305
PART TIME Epping, Gorham, Keene, Manchester, Milford, Newport, & Tamworth.
CASH TERMINAL OPERATOR I(Customer Service Representative) Labor Grade 11 $14.95 Per Hour
The State of New Hampshire, Department of Safety, Division of Motor Vehicles-Operations Bureau has a PART TIME vacancy for CASH TERMINAL OPERATOR I positions. These positions are not to exceed 24 hours per week, schedule to be determined. A minimum of six weeks training in Concord for the positions.
SUMMARY : Serves the general public through processing complex motor vehicle transactions at a high volume customer counter, customer service area or work station, including extensive customer contact, collecting the appropriate fees, printing and issuing and/or scanning the acceptable, legally correct documents, maintaining an accurate cash drawer at all times, while providing expedient, accurate, first-rate customer service for the Division of Motor Vehicles.
RESPONSIBILITIES : Provides first-rate customer service through serving the general public in a polite, accurate, timely and efficient manner, through processing of complex motor vehicle transactions including, but not limited to: driver licenses, identification cards, motor vehicle registrations, boat registrations, title documents, various permits and licenses, financial responsibility fines and fees, driver records, accident reports and motorcycle rider training classes at a high volume customer counter, customer service area or employee work station, in an office as assigned.
Receives numerous applications for complex motor vehicle transactions and verifies that the applications are complete and that all required legally correct documentation is presented.
Ensures that the proper form is used and that it is filled out properly.
Ensures that all required information and documentation is official and authentic.
Scans supporting documentation and/or prepares for microfilming or other document capture methodology.
Enters the necessary data and information into the DMV database in an expedient and accurate manner through utilizing various computer software and personal, mainframe or other computer hardware.
Ensures that all data entry is consistent with the Privacy Act. Administers and oversees any test(s) required by the applicants(s) including vision screening and electronic written tests.
Collects the correct fee(s) in the form of cash, check, money order, credit or debit card, processes the fee transaction and issues the correct change, if applicable. Issues a receipt indicating payment has been made and accepted.
Prints, verifies and issues the appropriate document(s) including, but not limited to: driver license, identification card, registration document, title document, driver records, applicable permits and/or other related motor vehicle document or form in an expedient, accurate manner.
Answers customer questions at the customer counter and on the telephone at a customer counter, customer service area and/or contact center environment, regarding motor vehicle laws and rules, processes and procedures consistent with the Privacy Act.
Maintains a cash drawer and daily petty cash, including verifying petty cash prior to the start of each business day.
Ensures that the daily petty cash and cash draw are accurate and accounted for at all times.
Ensures that all motor vehicle materials and supplies including, but not limited to, laminates, plates, decals, Directors stamps, etc. are properly secured at all times.
Closes out the cash drawer verifying both the daily deposit and petty cash with the supervisor or his/her designee at the close of each business day.
Submits daily deposit and daily petty cash to the vault attendant at the close of each business day.
Utilizes various hardware and software to capture, image, scan, and store information and breeder documents in an electronic file format.
May utilize document shredder to dispose of documents containing privacy information. May assist in training other employees on the computer systems.
May assist the Cash Terminal Operator II and/or supervisor, as assigned.
MINIMUM QUALIFICATIONS :
EDUCATION : High school diploma or high school equivalency credential. Each additional year of approved formal education may be substituted for one year of required work experience.
EXPERIENCE : Two yearss' experience in a position involving public contact work such as a bank teller, retail clerk or other similar mercantile cash based work. Each year of work experience may be substituted for one year of required formal education.
LICENSE/CERTIFICATION: None required.
SPECIAL REQUIREMENTS:
1. Candidate(s) will undergo a background investigation including motor vehicle record and fingerprint-based criminal record checks to validate suitability for exposure to confidential information and financial information. 2. Selected candidates will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions while providing first-rate customer service in an expedient, timely, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment. 3. May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. May be required to travel throughout the state and work at various satellite offices for periods of time.
DISCLAIMER STATEMENT : The supplemental job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic if that classification.
For further information please contact Lisa Lienhart, Administrator III, Lisa.Lienhart@dos.nh.gov 603-227-4002.
EOE TDD Access: Relay NH 1-800-735-2964