Case Manager/Internal Sales Details

Case Manager/Internal Sales

Vanguard Spine & Sport - Houston, TX

Employment Type : Full-Time

Case Manager/Internal Sales

If you want high earning potential, rapid growth, and working with enthusiastic
team members join us to improve our patient’s quality of life. You can excel in your
career with us!

POSITION SUMMARY
You will be delivering a financial breakdown of the overall Care Plan along with
helping patients to coordinate their schedules to arrive for the recommended care.
You will be responsible for acquiring long term, quality patients for the clinic
through the implementation of proven lead conversion systems and sales
techniques. As the Case Manager, it will be your responsibility to build and maintain patient relationships throughout the patient’s journey to wellness at Vanguard Spine & Sport. You will participate in the educating of patients while working with the clinicians as they report the findings of an orthopedic exam and diagnostic imaging.
You will focus on understanding our patient’s needs and goals while helping them
overcome obstacles to receiving care. You will learn to empathize with their
struggles while influencing the patient to do what is in their best interest to improve
their quality of life. You will demonstrate an expert level of knowledge and experience in these areas, as well as actively work and collaborate effectively within a highly team-centric environment.

About Vanguard Spine & Sport:
Vanguard Spine & Sport is the premiere Physical Medicine and injury clinic in Houston! With a core foundation of quality Medical, Chiropractic, and Rehabilitation services, our Doctors differentiate themselves as healthcare providers by using a total health approach by utilizing the most innovative therapeutic recovery solutions available. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, transparent, disciplined, aligned, and results oriented. Our Mission is to improve the function and activity in people’s lives! This company is growing and expanding fast in the Houston area!

PERFORMANCE OBJECTIVES

• Create and deliver financial estimates, secure financial commitment, and

confirm long-term scheduling to patients based on Provider’s orders

• Develop emotional connection with patients to understand their

expectations, goals, and desired outcomes

• Perform initial consultations on new patients to determine medical history,

motivating factor that prompted patient to look for help with their problem
and functional goals of the patient

• Discover and provide motivating factors that prompted patients to seek help.
• Establish functional goals of the patient and be able to communicate with

your team.

• Execute patient follow up calls, lead conversion techniques, and patient

retention activities

• Provide and ensure completion of all patient paperwork
• Effectively and continually educate patients about the need and benefits for

active progress through the complete care plan

• Ensure that all of the patient’s needs are met, nothing gets overlooked, and

care is consistent with the patient’s expressed desires

CAPABILITIES/KEY COMPETENCIES

• Ability to overcome objections with confidence
• Entrepreneurial mindset, driven to succeed and a commitment to achieve

results

• Excellent relationship building skills with a demonstrated ability to quickly

develop trust

• Ability to make decisions, offer strong recommendations, and take

responsibility for results

• Demonstrated ability to create a high awareness around physical/functional

limitations

• Self-starter who can work independently within existing processes or operate

effectively with ambiguity

• Strong oral and written communication skills
• Planning, organizing, prioritizing, and streamlining responsibilities
• Ability to apply and maximize internal systems, processes, and platforms
• Team orientation and a strong collaborator
• Advocate for the patient and motivate them to reach their health goals
• Ability to coordinate and balance the needs of the patient, the clinic, and

yourself

• Understand, align, and communicate our mission, vision, and values
• Desire to define and take massive action to accomplish your own personal,

professional and financial goals

Education & Experience:

• High school diploma or equivalent, Bachelors in business or healthcare

related field preferred

• 2 years of sales or management experience
• Experience working in a private medical practice preferred

Physical Requirements:
The physical demands described here are representative of those that
should be met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made for individuals to perform the
essential functions. While performing the duties of this job, the employee is consistently required to sit for extended periods of time.The employee may occasionally lift and/or move up to 10-15 pounds.

Commitment to Diversity:
As an equal opportunity employer committed to meeting the needs of a
multigenerational and multicultural workforce, Vanguard recognizes that a
diverse staff, reflective of our community, is an integral and welcome part of a
successful and ethical business, we hire talent at all levels regardless of race, color,
religion, age, national origin, gender, gender identity, sexual orientation, or disability,
and actively foster inclusion in all forms both within our company and across
interactions with clients, candidates and partners.

Location:
Vanguard Heights
1533 N Shepherd Dr. #240
Houston, TX 77008

Benefits:

• M-Th 7:30-6:30
• Monthly Bonus/Commissions
• Employee discounts
• Paid Time Off and Holidays

Salary Range:

• $17 - $20/hr + Bonus/Commission (Varies Depending on Experience)

The above statements describe the general nature and level of work being
performed by individuals assigned to this classification. This is not intended to
be an exhaustive list of all responsibilities and duties required of personnel so
classified.

If this position caught your eye, send us your resume! For best consideration, Email your Resume to Hiring @vanguardspine.com. Please include the following in your email:

1. Type "I Am The One” in the Subject line

3. List 3 things that you can do to help our office grow!

***If you are SERIOUS about joining the Vanguard Team, Also send us a short 1 min or less video explaining why you are a great fit for our team and how you can help us grow!***

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• No nights

Supplemental Pay:

• Bonus pay
• Monthly bonus

Application Question(s):

• What are 3 things you will bring to our office to help us grow?

Education:

• High school or equivalent (Preferred)

Work Location: One location