Employment Type : Full-Time
CASE MANAGER HOUSING SPECIALIST$1,000.00 SIGN ON BONUS***VIETNAMESE AND/OR SPANISH SPEAKING PREFERRED AND HIGHLY ENCOURAGED TO APPLY*** BENEFITS AT TELECARE: Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery. PHYSICAL DEMANDS EOE AA M/F/V/Disability
Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!
Program Type: Community-based
To Make Referrals: Referrals come from the Behavioral Health Services (BHSD) call center, inpatient hospitals, 24-Hour Care, outpatient behavioral health providers, families, members of the community, and through self-referrals.
# of Members: 100 members
Who We Serve: Adult residents of Santa Clara County, ages 26-59, who have been diagnosed with a serious mental illness, have a co-occurring substance use condition, and are high utilizers of emergency services. These individuals may also be homeless or have been homeless for a total of 120 days during the last twelve (12) months.
Older adult residents of Santa Clara County, ages 60 and older, who have been diagnosed with a serious mental illness, have a co-occurring substance use condition, and require intensive outpatient services.
Hours of Operation: Monday to Friday 8:30 a.m. to 5:00 p.m.
About the Program: At the Santa Clara IFSP program, we believe recovery starts from within, and that our job is to do whatever it takes to provide the support needed on your recovery journey. We have a full staff of peer specialists, a psychiatrist, a nurse, a master’s-prepared team lead, and personal service coordinators with experience in both drug and alcohol and mental health, who are all here to promote a program culture where resilience and hope can flourish, and losses can be recovered.
Our program is based on the Assertive Community Treatment (ACT) model. Santa Clara IFSP staff create a supportive environment, including wraparound services that are based on your needs, hopes, and dreams. We also connect you to the proper resources that can help you achieve your goals.
Employment Status: Full-Time
Days: Monday - Friday
POSITION SUMMARY
Under direct supervision, serves as a primary support and case manager for individuals with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.
QUALIFICATIONS
Required:
Must possess at least 1 year of direct service experience providing assistance as a Housing Specialist
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
Preferred:
Four (4) years’ experience in a mental health setting
Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts
Experience in a mental health setting, outpatient clinic, or community mental health service
Knowledge of Housing Resources in local community
ESSENTIAL FUNCTIONS
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided
Consistent with area of expertise, provides specialized services and interventions related to housing, including thematic groups, evidence-based practices, and collaboration with external agencies and resources
Facilitates groups according to the needs and interests of members served especially related to education regarding Housing needs and maintenance
Provides appropriate interventions in crisis situations
On a rotating basis, performs officer of the day functions for both wellness, duty and stand by duty tasks
Coordinates transitions to lower levels of care
Maintains awareness of community resources and assists members served in appropriate use of community resources
Assists members served with all needs, including Activities of Daily Living
Assists members served in making and getting to essential appointments
Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services
Ensures that members served understand their legal status and rights
Helps members served achieve greater independence and autonomy
Safeguards confidentiality; adheres to HIPAA policies
Provides wraparound services that encompass whole person care
Provides transportation when needed and appropriate and linkage to community resources
If employed at inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Provide and document quality and quantity of direct services as required by program standards
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
SKILLS
Thorough understanding of the rights of members served and relevant legal processes
Effective written and verbal communication skills
Good computer/technology skills
Ability to assess safety risks
Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity
Excellent driving skills
Knowledge of basic medical and psychiatric terminology
Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent hazardous exposure (blood borne pathogens, hospital waste, chemicals, and infections).
Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)