POSITION: Case Manager
PROGRAM/LOCATION: Bridge Housing Communities- Felipe (BHC)/San Jose, CA
SUPERVISOR: Program Coordinator
STATUS: Full-time, Non-exempt
We are looking to fill day shift and swing shift
PROGRAM SUMMARY:
The Bridge Housing Communities San Felipe (BHC) program will provide interim housing opportunities to unhoused adults in a safe, private, and secure environment. Program participants will be empowered to build stability and self-sufficiency while bridging from homelessness to permanent housing. Two BHC sites will operate in San Jose, each consisting of 40 single adult sleeping cabins and community space that will include a common shower, restrooms, kitchen, working space, pet area, storage and vehicle parking. Each site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.
All BHC-referred individuals will have an assigned external Rapid Rehousing Case Manager and/or Housing Specialist to assist with transitioning from BHC to permanent housing.
DUTIES/RESPONSIBILITIES:
Direct Services (70%)
- Welcome agency guests into the facility, including program participants, volunteers and staff
- Maintain a caseload providing case management and other direct service to all residents
- Work with program participants to develop and implement an individual case management plan and provide support to help them achieve their goals
- Provide community-based case management services to program participants
- Collaborate with community partners regarding support services for residents
- Collaborate with Resident Advocates and external Rapid Rehousing Case Manager/Housing Specialist to ensure comprehensive services are provided to residents
- Partner with external Rapid Rehousing Case Manager/Housing Specialist to support client in reaching identified housing goal
- Conduct client intake, including SPDAT and needs assessment
- Conduct resident orientations with client and Rapid Rehousing Case Manager
- Communicate any client challenges and success with Rapid Rehousing Case Manager/Housing Specialist
- Utilize supervision appropriately, maintaining open lines of communication and provide updates on intake activity
- Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts and internal compliance
- Provide support services that employ a Critical Time Intervention (CTI) model and Strength Based approach
- Monitor participant’s activities to ensure that they are compliant with program requirements
- Participate in Case Conferencing to support client in reaching personal and housing goals
- Transition resident to the next appropriate level of care
- Know and implement agency and program policies and procedures
- Properly report any suspected cases of abuse
- Maintain professional relations and conduct
- Meet regularly with program participants at a frequency determined by the clients’ needs
Documentation (20%)
- Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation
- Participate in ongoing analysis of and program alignment with industry best practices
- Proactively and consistently improve the quality and effectiveness of program services
- Complete and submit incident reports, behavioral contracts, and gross violations as needed
- Conduct ongoing re-assessments of the residents’ needs and status and document assessment in HMIS
General (10%)
- Attend all meetings relevant to the position
- Assist with office-related tasks as needed
- Assist with other duties as assigned
QUALIFICATIONS:
Education and Experience
- Bachelor’s degree in Social Work or related human services field and relevant experience in non-profit agencies (Bachelor's degree may be substituted by 2 years of case management experience)
- Case management experience
- Experience in developing relationships with community partners and outside agencies
Skills, Abilities, and Knowledge
- Ability to manage multiple projects concurrently and be flexible with priorities
- Demonstrated ability to develop and maintain priorities and meet established deadlines
- Exceptional organizational skills
- Strong sense of accountability
- Strong written and oral communication skills
- Ability to present oneself and the agency professionally to internal and external audiences
- Ability to work as a member of a team
- Able to work with people of diverse socio-economic backgrounds
- Understanding of and sensitivity to the needs of the homeless
- Able to work evenings and weekends as needed
Other
- Preference for extensive field work over office-based work
- Valid CA driver license and auto insurance
- Reliable personal vehicle
- Able to lift up to 30 lbs. on occasion
ABOUT THE AGENCY:
Home First is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.