Employment Type : Full-Time
Supplemental Information NEDHSA has had many productive years since forming as a Local Governing Entity (LGE) in 2013. Here's a small snapshot of how NEDHSA has worked diligently to provide our citizens with greater access to services, excellent customer services and quality, competent care.
NEDHSA plans to build additional, esteemed partnerships this year to deepen meaningful integrated behavioral and primary healthcare within the region. To help the citizens realize more positive outcomes and stability, NEDHSA will continue to employ a more cohesive, progressive approach among our systems and processes.
International degrees require submission of an equivalency evaluation with the application.
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For further information about this vacancy contact:
Ms. Chauncey J. Strange, MPA
Human Resources Specialist
Northeast Delta Human Services Authority
2513 Ferrand Street
Monroe, LA 71201
318-362-4160 (office)
318-362-5049 (fax)QualificationsMINIMUM QUALIFICATIONS: Two years of social services experience. Job ConceptsTo provide intense community-based supports to individuals at high risk of relapse and destabilization who have been diagnosed with a serious and persistent mental and/or a co-occurring substance abuse disorder. This will occur through the implementation of Intensive Care Management services in NEDHSA outpatient clinics. This will also occur by assisting individuals in their enrollment into programs within NEDHSA’s Integrated Care Network. Care management services includes the coordination of services, agencies, resources, or people within a planned framework of action toward the achievement of goals established by the treatment plan that may involve liaison activities and collaboration with other providers. The provision of these services to individuals with severe mental illness and/or substance abuse disorder shall be in accordance with the specifications and conditions set forth in the statement of work.
Staff shall serve as care manager and shall act as an advocate for high-risk/ at-risk patients to aid in recovery and stabilization. Successful coordination shall result in community opportunities and increased independence for individuals served. The type and scope of services shall be determined by the Manager. Services are to be goal oriented and individualized supports focusing on improved self-sufficiency for the persons served through linkage, advocacy, coordination, and monitoring client activities. Case management activities shall be carried out in partnership and collaboration with the individual client. Services provided shall be dependent on the needs of the individual. Services shall be provided in the Monroe Behavioral Health Clinic as well as in the surrounding communities. Services outside of the clinic shall be in areas/places with best access to the clients and preferred by the client. Such locations may include shelters, community resource sites, hospitals, schools, medical, or other service sites. Intensity and frequency of services shall be individualized and clearly defined in the client’s individualized service plan. Max caseload at any given time shall not exceed 60. Staff shall utilize equipment assigned by contract monitor at the assigned office. In the event that a wait list is warranted, Staff shall maintain the wait list as designated by Manager by:
the client
Staff shall implement the Care Management assessment tool in the first meeting with all clients receiving care management services to collect data for developing an individual service plan for each client. Staff shall develop an individual service plan for each client within the first two weeks of starting care management services. The individual service plan should be developed in conjunction with the client and referring clinician. The care management services identified in the individual service plan shall coincide with the client’s treatment plan and address any additional barriers/needs identified by the client in the Care Management assessment tool. Staff shall submit monthly reports to the contract monitor that summarize services provided and progress made towards individual service plan goals for each client. These reports should be submitted utilizing the Care Manager Monthly Summary Report form. Staff shall confer with the referring clinicians at least once monthly to provide updates and collaborate on services needed and provided to each client.INTEGRATED SERVICE DELIVERYStaff shall utilize the designated referral form to make referrals to service providers in the integrated care network AND outside the network. Referrals shall be documented in the participant’s chart. Referrals shall include, but not limited to:
RECORD KEEPINGStaff shall maintain records for each participant that document at a minimum, registration form including at a minimum: demographic information, emergency contact information, clinical provider and diagnosis as self-reported. Other documents included in the record shall include attendance records, participation summaries, referrals or linkages and, if applicable, any critical incidents. Staff shall ensure that all rules of confidentiality pertaining to medical records are observed.CRITICAL INCIDENT REPORTINGStaff is responsible for following the Critical Incident Reporting Policy and ensuring Manager receives all critical incidents reports in accordance with the guidelines set forth in the policy. Examples of Work
and doctors in the integrated care network to track and follow up on client dispositions, as evidenced by data entered into SPARS database within 48 hours of provision 90% of the time.
paperwork 90% of the time as evidenced by record review.
by record review.
part of quality improvement initiatives as assigned by contract monitor as evidenced by submittal of reports as assigned.
90% of the time as evidenced by record review.
discussion of consumer needs.
and/or as directed by supervisor.
or triggers that would risk their remaining in a natural community location, including assisting the individual and family members or other collaterals with identifying a potential psychiatric or personal crisis.
negotiations, selecting a roommate and understanding renter’s rights and responsibilities.
including managing their money, medications and using community resources and other self-care requirements 90% of the time as evidenced by record review.
outcomes.
meet the patient’s healthcare needs.
preferences).
nonjudgmental manner.
coordination, quality and efficiency in care.
organizations and others who can contribute to ongoing assessment of the health needs of the target population.
needed services.
(administering NOMS assessments for integrated care enrollment, processing referrals to tobacco cessation treatment services, etc).PERFORMANCE MEASURES
period; Hours may be adjusted at the discretion of the Manager.
but not limited to: telephone calls, face to face contact with clients, time with providers (face to face or by phone), travel time, etc. (document to be designed and approved by the contract monitor)MONITORING PLANAll work performed shall be monitored by the Supervisor and shall consist of a program review/evaluation of contract conditions relative to the job duties. Hours worked shall be certified and approved by the Manager along with review of monthly invoices for accuracy along with necessary documentation submitted with invoice. The Manger is responsible for technical direction of the contract which includes receiving and accepting all reports relative to services and activities, financial documentation and verification, and other reports as requested. Notwithstanding any other terms of this contract, failure of the CONTRACTOR to submit required reports and documents when due or failure to perform or deliver required work or services, shall result in the withholding of payment under this agreement. Work performance shall be certified and approved by the program monitor. Quality of services shall be determined by periodic review through HSA Performance Improvement processes. The Supervisor will:
potential matters of concerns or as an as needed basis