Car Wash Supervisor
Employment Type : Full-Time
Auto Spa Etc. is part of a local family business that was started in 1977 by Harold “Red” Hurlbut and continued by Phil Hurlbut. Giving back to our community and watching high school kids work as they become young adults are just a few of the many gratifying moments of our days. The business has changed in many ways over the years. Yet our core values and the passion for giving the best customer service possible is still the same. The business has expanded and the company now includes 5 full service car washes as well as an express car wash in the St. Louis area. We offer competitive pay and a rewarding work environment.
Car Wash Supervisor - Full time & Part time positions available
The Car Wash Supervisor reports directly to the General Manager and is responsible for being the eyes and ears of management in the area they are assigned (vacuum/greeting area, tunnel/prep area, store, exit area, etc). The Supervisor should be able to open the store, close the store and act as primary point of contact for the business when other management is not on the premises.
What will you do?
Key Responsibilities:
Employees
- Capability to perform &/or learn any of the positions staffed at the wash
- Train new and existing employees on safety, quality and standard operating procedures
- Accountable for overall performance of the team.
- Assess performance and skills of all car wash employees.
- Provide feedback, coaching, and corrective action to employees as needed to maintain standards and improve performance.
- Schedule car wash employees according to the staffing model. Monitor hourly to ensure labor goals are met.
Building & Equipment
- Manage overall vehicle flow and production in car wash operation.
- Open & Close the wash and complete assigned duties associated with both wash/C-store
- Understand wash tunnel equipment (including safety and procedures for issues)
- Manage inventory of chemicals, towels, etc.
- Overall area upkeep and cleanliness.
Customer Care
- Ensure customer satisfaction.
- Serve as the responsible party for customer, equipment and staff issues that arise when other management is not on the premises.
- Serves as the first point of customer escalation for service-related issues, and works to reconcile customer complaints on assigned shift. Documents all complaints and communicates these to the Manager.
- Identify and promptly resolve customer concerns and complaints.
Expectations:
- Must be a team player, leader and maintain a high level of professionalism and integrity
- Demonstrate exceptional customer service to all customers
- Committed to satisfying customers
- Able to communicate with customers, employees and co workers
- Must maintain a clean and professional appearance and behavior
- Able to problem solve and ask questions when needed
- Ability to learn in depth car wash functions and maintenance functions of a car wash
- Must have valid driver’s license for at least 6 months
- Must be able to communicate clearly and effectively with customers and co workers
- Ability to stand for more than 8 hours, walking, stooping, reaching, kneeling, crouching/squatting. Frequent to occasional lifting, carrying, pushing and pulling 20-50lbs is required.
- Ability to work in all weather conditions.