Dear future Rhino, every day our people wake up and charge after things that make us not only successful in our work but also our lives. We hit the ground running every day, from our install team to our President. We are Rhinos and we want you to come join the crash! (By the way, a crash is a herd of Rhinos, but I bet you knew that already.)
Our Core Values:
- Integrity – Do What You Said You Would Do. DWYSYWD
- Passion – Love what you do.
- Servant-Minded – Treat others the way they want to be treated.
- Growth – Improve your Core, the Crew, and the Company.
- Adaptability – Control the Chaos.
Our Core Focus, Our Purpose:
- Keeping people at the Center of Healthcare Solutions.
The Field Service Technician position will be responsible for responding to customer service calls within their territory, communicating with co-workers regarding preventative maintenance projects, and maintaining a safe, organized and clean work environment. This position frequently operates within a health care setting along with occasionally changing into scrubs for sterile environments.
Travel and Schedule Requirements: This is full time day shift position. The main office hours are Monday through Friday 7:00AM - 5:00PM. You will be in charge of your own day-to-day schedule. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. This position consists of around 75% of driving.
Responsibilities:
- Responds to Customer’s requests for service maintenance.
- Performs typical repair and maintenance tasks on surgical equipment.
- Develops personal relationships with various healthcare department leaders.
- Documents all Preventative Maintenance projects.
- Consistently maintains a professional appearance while performing maintenance tasks.
- Travels within designated territory to respond to service maintenance calls.
- Documents and communicates related information regularly to management as needed.
- Enters important and necessary information into computer database, TigerPaw.
- Establish and maintain good business relations with customers and external vendors.
- Ensures that customers are satisfied with Company products and services.
- Maintain effective working relations, communication, and coordination with Company personnel and with senior management.
- Responsible for the preservation and maintenance of company-issued vehicles.
Education/Experience:
- A high school diploma is required; an associate degree in business, marketing, or an equivalent combination of training and experiences preferred.
- At least 1 year of experience working in a medical environment combined with prior technical job-related experience.
- More than 2 years of repairing equipment a plus.
Technical Knowledge:
- The ability to read and interpret complex and technical written manuals and instructions including basic mathematical skills. The ability to read wiring schematics and blue prints is strongly preferred.
- Good knowledge of medical equipment products a plus. Preferably able to troubleshoot and repair medical equipment.
- Proficiency with Microsoft Windows Operating Systems, Microsoft Office.
- Frequently uses vehicles either owned or rented by the company.
- Daily use of a laptop/tablet, printer and/or scanner. Copy machines, genie lifts and other equipment needed for performing all aspects of the job.
Skills/Abilities:
- Strong interpersonal, oral presentation skills.
- Able to maintain professional appearances.
- Excellent customer service abilities, well organized and problem-solving abilities.
- Able to work independently with minimal supervision.
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Required)
Work Location:
- Multiple locations
- On the road