Call Center/Customer Service * 1st Shift+Benefits Details

Call Center/Customer Service * 1st Shift+Benefits

Fidelitone - Goodlettsville, TN

Employment Type : Full-Time

Job description

Tuesday-Saturday, 8am-5pm & 9am-6pm

**Saturday workdays are mandatory**

This position ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.

ESSENTIAL FUNCTIONS:

• Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
• Place outbound calls, following a script, to provide delivery times or set delivery appointments.
• Communicates effectively with customers to maintain positive relationships.
• Requires problem solving skills, while working within company provided guidelines.
• Handles order research and maintenance (eta’s, damages, cancel requests, delivery issues, scheduling issues, etc).
• Processes Orders, updating internal specialized database as well as client systems.
• Assists customers with scheduling, rescheduling delivery orders and return orders.
• Conducts delivery surveys as required from the client.
• Performs other related duties as assigned.

REQUIRED SKILLS:

• Typing skills are required. Computer proficiency with MS Office (Excel, Outlook and Word) and the internet are required. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
• Must be willing to work in a challenging, fast-paced environment.
• Must be flexible to work a different shift when necessary.

REQUIRED EXPERIENCE:

• High school diploma or equivalent.
• Previous customer service/call center and (or) data entry experience preferred.
• Experience with warehouse management systems is helpful.

Job Type: Full-time

Pay: From $16.00 per hour

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location:

• One location

Work Remotely:

• No

Work Location: One location