Call Center Representative Details

Call Center Representative

Michigan First Credit Union - Lathrup Village, MI

Employment Type : Full-Time

Location : Address: 27000 Evergreen Location : City: Lathrup Village Location : Postal Code: 48076 Responsibilities: Member Service Center Representative – 365 Live Call Center
Schedule: Four days per week, 10 hours per day. The three days off per week will include either Saturday or Sunday, and two of the three days will be consecutive
Available Shifts:

• 10am-9pm
• 12p-11pm

Summary: Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center.
Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.
What You’ll Do:

• Deliver stellar service to credit union members. No slackers here!
• Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are.
• Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!
• Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here at Michigan First!

Qualifications: What We Are Looking For:

• Outgoing, personable candidates. You must truly love people to work here.
• Team members to work one of three shifts – we have opportunities around the clock!
• Previous retail/customer service experience.
• Call Center and/or financial institution experience is a plus.
• Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!
• Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus!

Who We Are: Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 185,000+ members at our branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.
Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture centered around service, professionalism, and growth.
Michigan First highlights:

• 450+ team members
• 36 locations spanning the Lansing area, Grand Rapids and Metro Detroit.
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
• 2021 Channel 4 - Vote for the Best - Credit Unions (1st Place)
• 2021 Channel 4 - Vote for the Best - Mortgage Lenders (1st Place)
• 2021 Best & Brightest in the Nation
• 2021 Best & Brightest in Metro Detroit
• 2021 Best & Brightest in West Michigan
• 2021 Best Credit Unions to Work For
• 2021 Detroit Free Press Top Workplaces
• 2021 Crain’s Coolest Places to Work in Michigan
• 2022 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.