Maximus is excited to begin work on a new 12-18 month contract in the State of California, supporting the Employment Development Department, managing a backlog of unemployment claims. In this role you will:
- Conduct internal audits to ensure that quality case management requirements are met.
- Collaborate with leadership to develop new procedures, and update existing procedures when changes occur.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
Minimum Requirements:
- Bachelor's degree preferred
- 3+ years of QA experience, preferably in a call center.
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be self-motivator and self-starter
Technology Requirements:
- BYOD (Bring your own device)
- You must be able to provide your own equipment AND set up your own workstation
- Home internet with the use of a modem No Hotspots
- Minimum Requirement: 20 Mbps download speed; 5Mbps upload
- Minimum: RAM Memory: 4 GB of RAM, Preferred: 8 GB RAM
- PC Hard Drive Storage: Minimum 64 GB HD, Preferred 128 GB SSD or 5400 RPM
- Minimum Windows 10, MacOS 11
Pay: $22 - 23.00/hr MUST BE WILLING TO WORK 8AM - 5PM PST (CALIFORNIA TIME)
Job Types: Full-time, Temporary
Pay: $22.00 - $23.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- CALL CENTER REVIEW: 1 year (Required)
- Business analysis: 1 year (Required)
Work Location:
Work Remotely:
Work Location: One location