Call Center Operator Details

Call Center Operator

West Florida Hospital - Pensacola, FL

Employment Type : Full-Time

Description

SHIFT: Nights (rotating weekends)
SCHEDULE: Full-time

West Florida Healthcare is a 515 bed facility and proud to be the area's leading health care facility in quality outcomes performance. West Florida Healthcare is also the area's first Accredited Chest Pain Center and Breast Imaging Center of Excellence. West Florida Healthcare is also the first hospital in the state of Florida to have earned Atrial Fibrillation with Electrophysiology Services Accreditation. In addition, West Florida Healthcare is an Advanced Primary Stroke Center and offers specialized Emergency Department services tailored specifically to the needs of seniors as well as a Kids' ER dedicated to serving the emergency medical needs of children. The West Florida Healthcare campus includes the acute care hospital, the area's only comprehensive, CARF-accredited physical rehabilitation hospital, and a behavioral health facility. Affiliated with HCA, the nation's leading provider of healthcare, West Florida Healthcare meets the community's healthcare needs in major services such as cardiology, cardiovascular surgery, oncology, orthopedics, robotic-assisted surgery, critical care, neurology/neurosurgery, emergency care, urology, behavioral health, gastroenterology, obstetrics, pulmonary, and rehabilitative medicine.

Primary Duties:

• Provide customer service in the Hospital Call Center, Front Desk and Pavilion Front Desk. Answer and route incoming calls; take, process and dispatch maintenance work orders, monitor hospital alarms and call codes.
• Provide Physician Paging services and take, process and route consults. Follows policies and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to standards of behavior.
• Manage stress appropriately and can make decisions under pressure, handle multiple priorities, work in area that are confined and/or crowded. Sedentary work with periods of standing, lifting, stooping, bending, walking, talking, answering telephones and using a computer.
  

• Attendance and scheduling flexibility are essential to this position.
  

You are worth more than a paycheck. Our Benefits Raise the Bar:401(k) with an employer match up to 9%Employee Stock Purchase PlanStudent Loan ForgivenessTuition ReimbursementPaid Family LeaveMedical Plan Options, Dental & VisionAnd much more!

Qualifications

• High school diploma or GED required.
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  Minimum 6 months customer service experience required. A minimum of 1 year healthcare communication experience preferred.
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  Ability to communicate in a professional manner and relay information accurately required.
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  Ability to use a multi-line switchboard required.
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  Basic computer skills required.
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  Ability to read and comprehend written instructions and to follow verbal instructions required.
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  Good analytical and customer service skills required.
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  Ability to work well under pressure required

Notice

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