Call Center/ Customer Support- Remote Details

Call Center/ Customer Support- Remote

Capgemini - Plano, TX

Employment Type : Full-Time

Call Center/ Customer Support- Remote

• 051243

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Visit us at www.capgemini.com. People matter, results count.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Role: Call Center Rep/Customer Service(Remote)
Location: Remote Job / Work from Home
Duration: Fixed Term Employment( 18 months)
Rate : $11.10 /hr
Interview Process: 01 telephonic interview.
Job Description:

• Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.

• Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s.

• S/he should ensure accuracy in the tasks completed.

•Demonstrate analytical capabilities while performing tasks.
•Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
Specialized/Practical Knowledge::
•Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
•Good proficiency on English language.
•1 to 1.5 years of experience in health care industry preferred.
•Exposure to business domain is an added advantage.
•Excellent grasping powers able to understand the various processes.
•Team player with excellent verbal and written communication skill.
•Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling.
•Willing to work in 24/7 environment and sign a service agreement as per company norms.
•Ability to work in flexible work schedule, including holidays & weekends.
If interested, send your resume to laura.jaquez@capgemini.com
Job Programmer/Analyst Schedule Full-time Primary Location US-TX-Plano Organization BSv