Call Center Customer Service Representative Details

Call Center Customer Service Representative

SuperATV - Salt Lake City, UT

Employment Type : Full-Time

At SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have a new opportunity for a talented and competitive Inside Sales and Support Representative who thrives in a fast-paced environment. This critical role will help continue SuperATV’s growth and impact in the off-roading industry.

BENEFITS: paid holidays, paid vacation, tuition reimbursement, and 401(k) with match are available immediately upon hire! Medical, dental, life insurance, and short-term disability are all available 60 days + the first of the following month from hire.

Job Duties

• Provide top-notch customer service to all incoming calls from customers and dealerships; and to all walk-in customers.
• Consult with customers and dealerships to sell products that meet their riding needs through inbound calls, outbound calls, live chat, email, and walk-in sales.
• Responsible for achieving revenue growth objectives by selling the SuperATV product line and supporting customers with their purchases.
• Offer technical support by researching, troubleshooting, and solving customer issues and/or assisting with installation questions.
• Follow up with customers on issues through both phone conversations and emails.

Training will be provided to acclimate you to the ATV/UTV industry. Continuous training on new products and industry updates will be provided to enhance your career with the knowledge to make you successful at SuperATV.

Qualified candidates will have proven inside sales and customer service experience, excellent verbal and written communication skills, strong listening skills, ability to multitask, prioritize, and manage time efficiently. The ability to make independent decisions, and be a self-starter is critical. Mechanical aptitude, call center experience, and an associate's or bachelor’s degree in a related field, is preferred. Some travel may be required. Required to work on-site in Salt Lake City, Utah.

We offer flexible schedules, competitive pay & benefits, and a casual work environment. Benefits include health, dental, life, 401k, paid time off, educational assistance, and 10 paid holidays per year. *Equal Opportunity Employer.*

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Salt Lake City, UT 84104: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location