Employment Type : Full-Time
Description: Call Center Agent Call Center Agent Job Purpose: The Customer Contact Representative’s job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses. Call Center Agent Job Duties: · Collect payments on past due accounts. · Process check-by-phone and/or ACH requests accurately. · Knowledge of FDCPA and state laws. · Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism. · Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally. · Read, interpret and apply laws, rules, regulations, policies and/or procedures. · Ability to multi-task by speaking with customers and typing notes simultaneously. Key Competencies: · Effective written and verbal communication skills · Great attention to detail and accuracy · Ability to maintain confidentiality · Proficient knowledge of relevant computer programs such as MS office · Possess a high level of professionalism · Must be punctual and dependable Education and Experience: · Previous call center experience required · Minimum HS diploma or equivalent NCB MANAGEMENT SERVICES, Inc. provides a great and unique compensation package including: · Paid Training · Benefits- health, dental and vision · Earned time off · Paid holidays · 401 K · Weekly pay - Every Friday! · Competitive hourly rate Hours: Must be able to work Monday- Friday 1PM to 10PM after completion of training Pay: $17.00 per hour **WFH POTENTIAL AFTER 10 WEEKS IN OFFICE** Job Type: Full-time Pay: $17.00 per hour Benefits: Schedule: Supplemental Pay: Ability to commute/relocate: Education: Experience: Shift availability: Work Location: One location