Employment Type : Full-Time
The company: We make branding fun, relevant, trendy, non-traditional and cool. From creating special and campaign-specific events that enhances the customers’ buying-experience to finding the best and brightest batch of dynamic people to make our event an attraction, we have mastered the art of interaction! We integrate the perfect blend of personality and product specialization to fit the needs of the marketplace. Job Duties: This is a remote position. We are searching for a polite, professional call center agent to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Salary range: $44000 - $54000 per year. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. High school diploma or equivalent.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Requirement
High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Fluency in multiple languages may be desired.
Education