Employment Type : Full-Time
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
HITS' Enterprise Device Engineering and Management (EDEM) team is looking for an individual to perform analysis and documentation tasks related to the standard applications and technologies used to create, distribute, support and maintain our corporate, managed workstation products and HITS' device management.
MDM is utilized on over 30,000 client devices throughout Michigan Medicine to secure, manage, and provide application delivery services to both corporate and BYOD devices. EDEM is also responsible for the management of nearly 40,000 Windows client devices referred to as CoreImage computers used throughout Michigan Medicine and a growing virtual desktop infrastructure (VDI) environment for specific use cases.
Reporting to the Manager of Enterprise Device Engineering & Management (EDEM), you will have an essential role in gathering requirements from customer requests, documenting, and leading project management throughout the engagement. You will have experience in managing projects and creating documentation related to the management of mobile devices, both Apple iOS and Google Android. Additionally, you will have similar experience working with Apple MacOS. You will participate in EDEM's engineering projects by assisting with project management, analysis and translation of business requests into relevant technical requirements for those platforms. You will also participate in the development of supporting process, procedure and quality-assurance documentation. You will have extensive experience providing support for the operation framework of a large healthcare IT organization. You will be expected to use LEAN methodology in their approach to business analysis. You will create training materials and technical documentation for internal and external audiences.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Business Analysis:
Elicit and gather user requirements for requested project efforts; act as primary representative and point-of-contact to customers for EDEM mobile device / Mac management
Translate user requirements into functional and system specifications and use-case documentation.
Formulate and define system scope and objectives based on both user needs and a good understanding of applicable clinical and business systems and industry requirements.
Record user and business needs; analyze current and future state user processes & workflow via shadowing, focus groups, interviews, surveys, etc., with associated documentation.
Participate in system implementations and upgrades for the MDM and Mac environments.
Collaborate with peers and Michigan Medicine staff to define and implement optimal system design and configuration.
Coordination of user acceptance testing to ensure desired requirements and workflow needs are met.
Lead large, complex, enterprise-wide clinical systems projects.
Collaborate with or lead implementation of small, medium, large operational and project enhancements.
Assist with all related project management tasks as defined and delegated.
Communicate and collaborate with business customers, business stakeholders, and managers to ensure enterprise, organization and project goals are met.
Collaborate and participate with all interrelated teams including project management, development, QA, support, training, technical, and infrastructure teams as appropriate.
Functional Support:
Understand industry standards for iOS, Android and MacOS to large enterprise use cases.
Understand use of the platforms by end users and associated workflow impact or changes.
Provide support of the above platforms for the end user community.
Participate in end-user communication, support, and training as necessary and appropriate.
Manage and prioritize functional enhancement requests to the environment.
Assist in technical problem analysis and resolution.
Create and modify functional "help" and communication documentation as necessary
Required Qualifications*
Senior Level:
Bachelor's degree or equivalent combination of education and experience
5+ years of relevant experience
4+ years of relevant experience supporting mobile and MacOS devices in a large health care environment
4+ years of relevant experience performing Business Analysis tasks
Intermediate Level:
Bachelor's degree or equivalent combination of education and experience
2-3 years of relevant experience
1-2 years of relevant experience supporting mobile and MacOS devices in a large health care environment
Desired Qualifications*
10+ years of IT healthcare experience that includes information system design, work flow and process analysis, change management, system interface and application integration, and peer/customer/vendor relationship management
10+ years of relevant experience supporting mobile and MacOS devices in a large health care environment
Intimate experience with Microsoft Office Productivity Suite, Microsoft Office Visio, Microsoft Office Project
Experience with LEAN methodologies & ITIL processes
Understanding of Health Care industry regulatory requirements including PHI, HIPAA
5+ years experience technical experience configuring and managing a fleet of iOS/Android devices in Intune/Microsoft Endpoint Manager
Work Locations
This position is being offered as a Hybrid position.? There will be times that it will be appropriate for you to work from home.? There will be other times that you will be required to work onsite for meetings, installations, and commissioning.? This position will be 80-90% remote work. May require working during non-business hours and on weekends.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible , are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.