Employment Type : Full-Time
Job Description At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers. The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions. The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations. The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers. The Enterprise Complaints Management Office is actively searching for qualified candidates to join an exciting ECMO Production Support team. This position, ECMO Production Support Consultant, will be on a team responsible for ECMO production health and will report to the ECMO Production Support Manager on the ECMO Change Management team. The ECMO Production Support Team is responsible for the end-to-end management of all production issues. As a consultant on this exciting team, you would be responsible for completing the daily production support activities. Specifically, this role would focus assisting users with complex issues they are having with the Enterprise Complaints Management Platform, Third Party Complaints Capture Tool, Telephony, Compass and other applications as they are added to our support process. Resources will review issues, work to resolve the issues by assisting the user or escalate as necessary. They will also recommend updates to the production support processes and procedures They will assist with creating/updating production reporting, monitor issues, work with management and communication to share issue awareness.
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
Required Qualifications
8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience
Desired Qualifications
SharePoint experience
Other Desired Qualifications
Job Expectations
Ability to travel up to 5% of the time
Street Address
MN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MN