Business Planner and Customer Service Lead Details

Business Planner and Customer Service Lead

Syngenta - United States

Employment Type : Full-Time

About SyngentaSyngenta is a global leader in agriculture; rooted in science and dedicated to bringing plant potential to life. Each of our 28,000 employees in more than 90 countries work together to solve one of humanity’s most pressing challenges: growing more food with fewer resources. A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture. Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet. Join us and help shape the future of agriculture. About UsWe invite you to help us shape the future of agriculture. At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Commercial - Sales Team is currently seeking a Business Planner & Customer Service Lead in West Palm Beach, FL. As a Business Planner & Customer Service Lead you will drive the demand review and sales forecasting processes to deliver consensus sales plans by means of data-driven challenge to Sales & Marketing views on forecasts. You will help us shape the future of agriculture also by.

• Managing the Customer Service team and processes to provide an efficient and effective service aimed at continuous improvement of customer experience in the Americas.

• Sets and operationalizes the customer service-related commercial policies for the relevant geography (includes order management policies such as minimum order quantity, returns, logistics service levels, etc.)
• Supports business analysis and insight; determines key points of strength and areas of improvement with regards to offer execution, performance, and customer account settlement
• Accountable for the overall order book - liaises with other colleagues (Sales, Finance, Production and Supply Operations) for potential issues in the order management flow, leading the Customer Operations team activities
• Monitors progress against overall order book metrics to direct operations towards business performance (manages credit constraints, supply allocations, short term sales targets)
• Coordinates the complaint management process (e.g. ensuring adequate tracking and follow up of issues with the appropriate parties, reviews complaints for season, in order to identify potential improvement areas, etc)
• Leads the sales forecasting and demand planning process to prepare, coordinate and implement the unconstrained sales forecast and agree the constrained Sales Plan in line with the global calendar
• Facilitates sales forecasting activities, providing analytical support to guide decision-making and securing timely input to the global S&OP platform. Reports and monitors forecasting KPIs and drive local improvement initiatives
• Articulate with Supply operations the best way to support the business form inventory strategy and seed availability standpoint
• Leads the operational SKU management process in line with regional portfolio and supply guidance (including minimum pricing process)
• Maintains a robust and efficient regional S&OP decision-making platform, in line with global guidelines and facilitating decision making in the markets

Requirements

• Minimum bachelor’s degree in Business or related field.
• S&OP process understanding.
• Experience in international logistics, supply related functions such as planning, MRP, production, processing.
• Must be bilingual in Spanish.
• Experience in Operations and Customer Service.
• Must be willing to travel (10-15%)

What We Offer:

• Full Benefit Package (Medical, Dental & Vision) that starts the same day you do
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution
• Open Vacation Policy with a minimum of 15 days of vacation and up to 30 days with manager approval, 9 Paid Holidays
• Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts among others
• A culture that promotes work/life balance, celebrates diversity, and offers numerous family-oriented events throughout the year

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Family and Medical Leave Act (FMLA)

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Equal Employment Opportunity Commission's (EEOC)

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Employee Polygraph Protection Act (EPPA)

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