Business Operations Analyst
PSECU - Harrisburg, PA
Employment Type : Full-Time
Description
PSECU, a high-tech progressive financial institution with more than $7 billion in assets, is seeking a Business Operations Analyst to drive change and operational effectiveness throughout Credit Services. Supports Credit Services operations through the use of business analysis, project management, and financial analysis. Monitor real estate activities related to the sale and delivery of 1st mortgages to the Secondary Market. Analyze secondary market pricing and conditions to ensure mortgages are sold in a cost-effective manner.
Benefits:
We offer a competitive salary, excellent benefits and a great work environment. Along with excellent medical and retirement programs and a generous leave package, our workplace offers tuition reimbursement.
Employee Type: Full-time
Schedule: Monday-Friday – 8:00am-4:00pm. This is a hybrid schedule working remotely with minimum onsite expectation of 20%, or as needed.
Salary Range: $63,781-$79,726 Commensurate with experience
Candidate must be bondable and credit worthy.
DUTIES AND ACCOUNTABILITIES - Essential for this position:
- Maintain good relations, confidentiality, professionalism, enthusiasm and accuracy. Respond quickly, ethically and effectively. Demonstrate initiative, creativity, assertiveness, good judgment and fairness. Be respectful, consistent and motivated. Remember priorities, scrutinize interruptions, follow instructions, and accept feedback. Listen actively, anticipate and analyze problems. Eliminate mediocrity, emphasize service superiority.
- Analyzes secondary market conditions and trends for pricing of first-mortgages on a daily basis. Ensures rates meet the ongoing business needs of PSECU and fits within our overall pricing strategy. Perform duties associated with selling mortgage loans to the secondary market: Pricing, committing, packaging and delivery. Ensures packages are compliant and post-closings are done in a timely fashion.
- Responsible for the coordination of web pages and system requirements for all new and existing lending systems. Responsible for testing and training associated with Credit Services Systems.
- Compare Credit Services data and processes with industry standards and best practices for operational effectiveness throughout Credit Services. Disseminate information to operational managers to coach and inspire change throughout Credit Services.
- Works with internal and external customers and IT to partner, develop, and analyze business intelligence needs. Provides input to business requirements for the design of solutions. Designs department-wide views and custom reports. May perform analysis for a wide range of requests using data in different formats and from various platforms.
- Perform quality assurance of departmental work product to ensure adherence to PSECU and Credit Services policy and procedures by Member Service Representatives and systems. Work with operational managers to document and eliminate any deficiencies found during the quality assurance process. Work with operational managers to correct issues from occurring in an ongoing basis.
- Apply statistical analysis, simulations, and predictive modeling to analyze current procedures and processes within Credit Services. Utilize analysis to affect changes positive for employees and membership to products, processes, and interactions.
- Derive feedback and insights from members through interactions, feedback loops, and collaboration throughout the product development lifecycle. Analyze market trends and perform competitor analysis and research in order to drive product strategy as well as pricing and roadmap. Drive consumer intelligence through the development of external and internal data sources that improve the business’s understanding of the product’s market, competitor activities, and consumer activities.
- Acts a departmental liaison for the Finance and IT departments. Helps the Finance department formulate all reports and calculations regarding FASB regulations, along with ad hoc reports for the Board and financial reconciliation.
- Develops and manages communication strategies for each operational unit including all member correspondence, automated communication strategies utilized through 3rd part vendors, etc. Analyzes methods to increase clarity and timeliness of communications with members to increase operational efficiency and increase member satisfaction.
- Collects, analyzes and organizes data required by Credit Services for project coordination, management or operational enhancements, and special ad hoc tasks. Analyzes operations and problems, prepares comprehensive reports of findings and recommendations, and assists in implementing procedural or policy changes.
- Primary point-of-contact for all interactions with Internal Audit and external examiners for operational units. Acts as subject matter expert to provide necessary data, procedures, and perspective. Understands all regulatory requirements surrounding each operational unit.
- Collaborate with operational managers from Credit Services on workflow automation, and employee productivity monitoring. Develop dashboards to allow for increased operational efficiency monitoring among all levels of Management within Credit Services. Work with departmental management to normalize and enforce productivity standards across all levels of employees.
- Financial validation and tracking actual performance against budgets and forecasts for operational units. Drive methods to decrease costs for Credit Services through operational efficiencies and effective contract negotiations.
- Supports PSECU and acts as liaison with members, outside vendors, governmental agencies, closing agents, and Realtors to facilitate growth of accounts and loans for PSECU.
- Ability to identify internal control deficiencies, assesses their impact on operations, and develops the steps necessary to correct them.
- Effectively carry out instructions of superiors. Act on suggestions and feedback from superiors. Accurately complete all assignments within the agreed upon deadline.
- Maintain and enforce confidentiality in matters pertaining to personal affairs of members and employees, to include account information. Conduct confrontational discussions in a private location.
- Ability to plan and organize work to meet deadlines, including the ability to handle multiple assignments simultaneously.
- Effectively able to balance risk and reward when analyzing potential changes with products and processes.
- Effectively mine for data and inefficiencies and design process enhancements to optimize operations. Displays ability to analyze existing Credit Services product offering, pricing, and incentive structures and develop recommendations to increase market share of products.
DUTIES AND ACCOUNTABILITIES - Essential for all PSECU Management:
- Knowledge - Maintain required knowledge, skills and abilities in assigned area of expertise, including the laws, standards, fundamentals, methods, procedures, and techniques required for job. Maintain up-to-date knowledge of PSECU’s Collective Bargaining Unit Agreement, processes, related business processes, and the business world outside PSECU. Maintain knowledge PSECU’s goals, culture, philosophy, products and services, bylaws, policies, and internal practices.
- Workflow Management - Manage time effectively; meet deadlines; and produce quality work requiring little or no review. Manage high volume of work assignments.
- Judgment - Exercise good judgment and appropriate decision making within scope of job.
- Communication - Effectively communicate with audience appropriate content and detail both verbally and in writing.
- Relationship Management - Maintain strong and effective interpersonal skills and effective working relationships with all stakeholders, both internal and external. Demonstrate PSECUs Operating Principles of PRIDE (Partnership, Reliability, Improvement, Dedication, and Ethics).
- Proficiency with Microsoft Office.
- Maintain regular and consistent attendance as required for acceptable performance and accountabilities of this position.
- Maintain confidentiality, in particular with credit union account information, as well as other information designated as confidential.
- Responsible for the establishment and ongoing maintenance of an effective system of internal control within the scope of assigned job responsibilities.
- Must meet creditworthiness standards.
- Notify Human Resources in writing if convicted of a misdemeanor or felony involving dishonesty, breach of trust or violation of the Pennsylvania Credit Union Code (17 Pa. S. C. A. 101 et seq.) during the course of employment with PSECU.
DUTIES AND ACCOUNTABILITIES - Non-essential:
- Perform other duties and responsibilities as assigned.
- Provide effective, timely information and feedback to other departments. Solicit input on problems and suggestions for improvements and service.
OTHER:
- This position may be advertised in the public media.
- Appointment to this position is not subject to the terms of the Collective Bargaining Agreement.
- Applicant may be required to complete one or more employment assessments and/or testing.
- Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job.
MINIMUM / PREFERRED EXPERIENCE AND EDUCATION:
Minimum Experience:
Bachelor’s degree in Finance, Accounting, Economics, Management or Mathematics,
And four years’ experience in varied Project Management or Operations Management,
And two years’ experience in data analysis and development of recommendations for solutions,
Or any equivalent combination of experience and education.
Proficient with Business Intelligence software, workforce management software and SQL.
Qualifications
Education
Required
HS Diploma Equivalency or better. Preferred
Bachelors or better. Experience
Preferred
2 years: Data analysis and development of recommendations for solutions, 4 years: Varied Project Management or Operations Management, Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)