Business Operations Analyst Details

Business Operations Analyst

Postman - Boston, MA

Employment Type : Full-Time

All Postman Open Positions

Postman is the collaboration platform for API development, used by 13 million developers and 500,000 companies worldwide. Postman is an elegant, flexible tool for building connected software via APIs quickly, easily, and accurately. Postman is a global company with headquarters in San Francisco, a large office in Bangalore (where the company was founded), and distributed team members on four continents. Postman is privately held, with funding from Insight Partners, CRV, and Nexus Venture Partners. Learn more at http://www.postman.com or connect with Postman on Twitter via @getpostman.

We are seeking a passionate and highly driven individual to join the Revenue Operations team at Postman. The Business Operations Analyst role reports into the Revenue Operations Manager. The Revenue Operations team is integral to the success of the Sales and Customer Success organizations by helping to drive revenue, renewals and the productivity of the sales and customer success teams.

This is a full-time remote position.

What You'll Do

• Work with the various teams in the Customer Organization including Sales, Success, Solutions, Product and Legal to understand business requirements for processes which need to be implemented in our Salesforce Instance
• Collaboration with subject matter experts and other business analysts to build "best in class" solutions and be proponent of measuring the success of those solutions
• Design, develop, test and deploy solutions to the needs of the various teams in the Customer Organization
• Aid in curation and scalability of all supporting process and policy documentation with relation to all Customer Org processes within the Postman Salesforce Instance
• Assist with delivering trainings on all processes, policies, and best practices within the Postman Salesforce Instance
• Work with the Postman Data team to ensure data is appropriately synchronized with our core data store (Amazon Redshift, Looker)
• Monitor all integrations, via APIs/Web Services with other systems we use for customer interaction (such as Outreach, SurveyMonkey etc.)
• Unit / Regression and User Acceptance testing and release management of modifications / updates between environment instances using Force.com IDE or other automated solution
• Migration, bulk upload and bulk update of data using different data tools such as Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Generation of reports, dashboards, and customized reports along with analysis of resulting data
• Development of workflow rules with time triggered tasks, email alerts, email templates, and field updates
• Assistance with the management and creation of user roles, profiles, permissions, role hierarchies, public groups, security controls, and shared settings
• Constantly reviewing current processes and configurations and suggesting improvements to continuously achieve sustainability
• Monitor maintenance of data and mitigation of data issues
• Performance of ongoing Salesforce administration activities (accounts, profiles, roles, fields, layouts, data security)
• Maintain technical design documentation based on functional and stakeholders’ requirements
• Regular and clear communication of project status or issues

About You

• 6+ combined years of experience with Salesforce Administration with proven track record of successful projects and implementations
• Experience with Lightning Components
• Salesforce Administrator Certification
• Salesforce Advanced Administrator Certification
• Proactive approach and excellent communication skills
• Prior work experience in an agile based environment
• Experience with unit/regression testing and release management of modifications/updates between environment instances using Force.com IDE or other automated solution
• Experience in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in Salesforce.com
• Proficient in Salesforce data migration using different data tools such as Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience with Salesforce reports/dashboards and workflow rules
• Experience with creation and management of User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings
• Proactive approach and strong communication skills (including written, presentation, and verbal)
• Comfortable with ambiguity and effective with minimal guidance
• Excellent partnering and collaboration skills
• Lots of smiles

Nice to Have

• Salesforce Developer Certification
• CPQ Specialist Certification
• Salesforce Platform Developer I Certification
• Salesforce Platform Developer II Certification
• Two years of experience using Agile methodologies

Benefits

We offer competitive salary and benefits, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. (Yes, seriously. We want you to eat well wherever you’re at.) Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it. Join us, why dontcha?

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