Employment Type : Full-Time
Job Title: Business Manager Department: Clubhouse Status: Salary Exempt Reports: Owner Summary: Provide consistent and friendly service to the members and their guests. Expectation: World Class Service Key Attributes: Articulate ~ Pride in Work ~ Professional ~ Attention to Members ~ Integrity ~ Accountability ~ Grit ~ Respect Position Summary: Manage all aspects of the club's operation including its activities and the relationships between the club and its members, guests, employees, community, government, and industry. Coordinate and administer the club’s policies as defined by its Owners and Advisory Board. Develop operating policies and procedures and take supportive interest in the work of all department managers. Implement and monitor the budget, monitor the quality of the club’s products and services and ensure maximum member and guest satisfaction. Secure and protect the club’s assets including facilities and equipment. Essential Duties: Include the following. Other duties may be assigned. · Implements general policies; directs their administration and execution of all related policies. · Apprises the Owners of trends, changing circumstances and unexpected occurrences that could result in making changes to the strategic plan. · Monitors long- and short-term objectives and financial reports and, in consultation with the Controller, prepares a financial plan for the club. · Manages club cash flow and establishes controls to safeguard funds. · Formulates, receives and recommends policy proposals relating to accounting and auditing, the budget, revenue and cost control procedures, preparation and payment of payrolls, tax matters, compilation of statistics and office methods and procedures. · Sets the standard for effective management and demonstrates a concern for the supervision and development of the staff. · Plans, develops and approves specific operational policies, programs, procedures, methods, rules and regulations in concert with general policies. · Manages and conducts internal auditing programs to help assure that records are accurately maintained and that established policies and practices are satisfactorily and consistently followed. · Prepares operating budgets and financial forecasts in coordination with the various committees, departments and general manager; analyzes financial information, monitors budgeted versus actual expenditures and advises management about variances and their potential causes; recommends corrective actions to help assure that budget goals are met. · Works with the club’s external auditors to assure that procedures are consistent with club policies. · Prepares and verifies reports made to agencies and trade and professional organizations for which dissemination is consistent with club policies. · Directs, may participate in and verifies the taking of inventories for beverages, food, supplies, equipment, furnishings and other club assets. · Verifies that all insurance records for club property are properly maintained. · Reconciles monthly ledgers including receivables, payables, bank and other asset accounts, and wage accounts. · Informs and advises other department heads about the financial aspects of their responsibilities · In conjunction with department supervisors, establishes employee rules and regulations, work schedules, internal controls and a performance appraisal system. · Coordinates the development of the club’s long-range and annual (business) plans in efforts to move toward the club’s mission. · Develops, maintains and administers a sound organizational plan; initiates improvements as necessary. · Establishes a basic personnel policy; initiates and monitors policies relating to personnel actions and training and professional development programs. · Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial statements; takes effective corrective action as required; approves vouchers before payment; prepares and makes financial reports. · Establishes and maintains a regular cleaning and maintenance schedule for all kitchen areas and equipment. · Provides training and professional development opportunities for all staff. · Evaluates food products to assure that quality standards are consistently attained. · Consistently assures that the club is operated in accordance with all applicable local, state and federal laws. · Oversees the care and maintenance of all the club’s physical assets and facilities. · Coordinates the marketing and member-relations programs to promote the club’s services and facilities to present and potential members. · Establishes and monitors compliance with purchasing policies and procedures; reviews and approves purchasing procedures and requirements. · Works with subordinate department heads to schedule, supervise and direct the work of all club employees; confers with them about personnel-related matters including compensation, job changes and performance evaluation. · Convenes and presides over meetings with department managers and conducts regular full staff meetings. · Writes policy and rule directives or approves those written by other department heads. · Negotiates and recommends owner approval for contracts. · Provides for and manages use of the club’s equipment, space and materials. · Establishes and approves workloads, work methods and performance standards. · Directs purchasing, receiving, storage, issuing, preparation and control of all products, supplies and equipment. · Coordinates as necessary arrangements for public functions and social gatherings including seating according to protocol and special courtesies extended to members and guests. · Ensures proper cleanliness and sanitation of all club facilities and environments. · Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports. · Oversees risk management programs to ensure that adequate safety measures are in place to protect members, employees and club assets. · Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement. · Secures and protects the club’s assets, including intellectual property and brand, and enhances the brand equity. · Convenes and presides over meetings with departmental managers; conducts all clubhouse personnel meetings. · Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services to the club. Requirements: · Always conducts himself or herself in a responsible and professional manner while at or away from the club and encourages other staff members to do the same to reflect the proper image of the club throughout the community. · Able to be diplomatic and tactful ? yet firm ? in dealing with member constituents. · Must demonstrate interpersonal relations skills; be an excellent communicator and a competent administrator; and must be able to effectively communicate the club’s vision. · Ability to set goals and objectives as well as delegate to and coach the staff. · Displays sound judgment. · Ability to think strategically while meeting operational and near-term objectives. · Financial aptitude commensurate with executive duties. Education: Bachelor’s Degree or Higher Experience: Minimum of 1-year member service and/or accounting in a club, hotel, or restaurant. And superior member service skills and the ability to maintain poise under pressure. Reasoning Ability: It is necessary to have the ability to solve practical problems that may arise. Palmetto-Pine Team Members must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Other Responsibilities: The fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of different roles; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Our goal is to do what is right to assist Members, guests, and other employees to maximize the opportunity for an outstanding Member experience. Vision Statement: Palmetto-Pine Country Club is a welcoming and family-friendly club that delivers a premier golf and social club experience to the members and guests in a vibrant, well-maintained golf and clubhouse facility that encourage lasting friendships and delivers personalized and exceptional service. Job Type: Full-time Pay: From $65,000.00 per year Benefits: Schedule: Education: This Company Describes Its Culture as: Work Remotely: COVID-19 Precaution(s):