Business Improvement Department Leader, Service (Remote Work Eligible)
Employment Type : Full-Time
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors. Great opportunity to continue to operationalize the Business Improvement capability within the Service Division!
Business Improvement's purpose is to enable our home office business areas to create sustainable improvement and innovative solutions so we may achieve service excellence.
Business Improvement sits within the Service division organization and partners with over 15 different departments on process improvement efforts to ensure the processes leveraged create a positive experience for our branch teams, clients, and associates.
As our firm transforms to meet our future client needs Business Improvement will play a critical role in helping leadership solve for the problems of the future, enable an efficient and effective operating system, and create capacity for new capabilities.
- Bachelor's degree with a concentration in business or equivalent experience required.
- Advanced degree preferred.
- Series 7 and 66 or 63&65 is preferred.
- 7+ years' of significant industry and/or Edward Jones functional experience in increasingly responsible positions.
- Experience will include significant leadership experience and leadership of significant projects with success and demonstration of accomplishments in prior positions.
- Knowledgeable in process improvement disciplines including Lead Six Sigma tools and approaches.
- Knowledgeable of the firm's change management framework; process, tools, and resources
- Skilled at building broad networks across the firm to coordinate and remove barriers to collaboration.
- Strength in delivering the right results by making timely decisions and providing guidance to help leaders move work forward.
- High level of proactive verbal and written communication skills while interacting with all levels of the organization.
- Uses a variety of communication strategies to effectively communicate messages to diverse audiences and creates open channels of communication across department.
- Broad and significant understanding of major functions in the Service Division.
- Strong analytical skills with the ability to Apply systems thinking to strategy and decision making.
- Ability to interpret interaction insights and leverage to tell the interactions "story" to key stakeholders throughout the firm.
- FORTUNE 2020 – Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For® list.
- From FORTUNE ©2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
- Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
- 2020 Corporate Equality Index – Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
- Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list – the highest ranking among the financial-services industry!
- Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
- The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified™ organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firm’s 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: