Business Development Representative - Service BDC HSC Details

Business Development Representative - Service BDC HSC

Huffines - Corinth, TX

Employment Type : Full-Time

Business Development Center Representative Huffines Subaru Corinth The Huffines (BDC) Representative is responsible for appointment scheduling and lead generation activities in support of the service departments' customer retention and growth objectives.
Responsibilities:

• Making inbound and outbound calls to drive traffic for the service department by setting appointments for prospective customers
• Updating and maintaining customer information in database systems
• Following up on customer visits to ensure customer satisfaction
• Ensuring protection of customer information by continually following information security procedures
• Addressing customer concerns and issues or escalating as needed
• Coordinating questions and issues with the appropriate department personnel
• Directing customers to the appropriate department or point-of-contact
• Providing courteous and efficient electronic and phone customer service assistance
• Taking ownership of the customer experience by immediately addressing and resolving issues
• Assisting and coordinating customers to minimize wait time and promote the most effective service method as required

• High school diploma or GED
• Minimum one-year customer service
• Exceptional interpersonal skills and excellent communication skills
• Demonstrated proficiency in the use of computers, software applications, and technology systems
• Motivated self-starter able to establish and meet production goals
• Time management, professional dress, and behavior are all required for this position
• Friendly and customer service focused
• Proven ability to multi-task

• Full-time position
• Medical, Dental, Vision and 401(k) are available
• Employee Purchase Program
• Health Savings Accounts
• Company Paid Life Insurance
• Paid Vacation and Holidays