Company Description
Incorporated in 2006; Headquartered in Chantilly, VA. Viedtech has established itself globally with its services and solution excellence. Viedtech offers fast, reliable, cost effective and value added GIS, CAD and Staffing Services.
We constantly strive hard to refine our quality, expand our capabilities, increase our efficiency, and elevate the superior level of customer service by delivering excellent and targeted solutions with professional integrity.
Job Description
- Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
- Collect and document of business requirements for project and process improvement/automation efforts
- Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
- Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
- Identify issues and risks
- Bring inconsistencies and problems to the attention of management
- Participate in the problem resolution
- Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
- Prepare incident details for post-mortem incident reviews
- Extract reports and provide a high-level analysis of data for review
- Maintain a complete understanding of and adheres to all IT policies and processes
- Able to perform the complete system life cycle using the Agile Scrum Methodology phases from project initiation, analysis and requirements, design, coding, testing and implementation
- Able to create User Stories and define Acceptance Criteria as to when code is “Ready”
- Developing and analyzing project functional and business requirements.
- Business process analysis.
- Defining and documenting internal and external user interfaces.
- Providing requirement clarification, when necessary.
- Perform industry research to clarify, define, or satisfy technology or business process issues
Additional Information
All your information will be kept confidential according to EEO guidelines.