Performs tasks related to the design, implementation, support/maintenance, and enhancement of NU's enterprise, vendor and in-house applications. Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues. Completes content, process, and procedures for technical and functional system work that is low to medium in complexity. Designs and implements solutions using low-code platforms and workflow-oriented tools. Typically works with senior staff but may coordinate smaller or less complex projects independently.
Specific Responsibilities:
Strategic Planning
- Partners with senior analysts, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed (adhering to approved methodology and documentation standards).
- Partners with functional users and technical and reporting staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion.
Administration
- Drafts accurate documentation of process, procedure, and system/application configuration.
- Formulates and executes test scripts, implementation project plans, rolls out communications and training materials.
- Outlines medium complexity use cases.
Performance
- Designs and implements solutions for moderate to complex use cases using low-code platforms and workflow based tools.
- Formulates test scripts and performs detailed testing for moderate to complex use cases to ensure that the implemented software functions correctly.
- Participates in and may facilitate iterative feedback processes among users, developers, and analysts to ensure software functionality aligns with requirements. Draws on prior implementation experience to engage in discussions.
Supervises
- May provide work direction and/or supervise staff such as subordinates, contractors, vendors, students, etc.
- May manage basic projects or work packets ensuring timelines, deliverables and expectations are met.
Miscellaneous
- Performs other duties as assigned.
Minimum Qualifications:
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
- 2 years business analysis or other relevant experience required.
- Excellent written and verbal skills.
- Ability to maintain effective professional relationships.
- Ability to work independently with minimal oversight.
- Energy and enthusiasm for related work.