Broadband Technician II Details

Broadband Technician II

TDS Telecom - Ruidoso, NM

Employment Type : Full-Time

Overview: The Broadband Technician II performs intermediate to complex installations, disconnects and service changes for residential customers, including FTTH (Fiber to the Home RFoG and GPON). These services include, but are not limited to, video service, HSD Services, and home phone service. This role performs moderate troubleshooting from the tap to the customer’s electronic devices (TV, DVD, Modem etc.). This role performs underground and/or aerial construction involved with system plant, along with its’ repair and maintenance supporting various customer-focused activities. This position will be responsible for installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and coax cable. This position will need to be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications.
TDS Broadband Service and TDS Telecom are subsidiaries of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,100 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, TDS Broadband Service, and TDS Broadcasting LLC. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.Responsibilities:

• Perform intermediate and complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap/MST to the customer’s equipment for reception of cable and other company services that are offered for single, multi-family customers and/or commercial dwellings over both Fiber Optic and Coax delivery methods.
• Position may be responsible for inspection and correction of NESC safety violations for new construction builds, new service drops and legacy facilities, both overhead and underground, as it relates to the Oregon Administrative Rules (OARs) Division 0860-024 and 0860-028 governing joint use, as enforced by the Oregon Public Utility Commission (OPUC)
• Position may be responsible for the coordination of underground drop burial work with contractor and in-house underground burial crews, filling out, submitting and pickup up permits from government agencies as required to perform work in the ROW, tracking and updating status within the systems. Duties also include inspections ensuring that work performed meets all construction and government standards and pre-inspection verifies of serviceability of new customers in regards to finding the best, most efficient and cost effective routes to provide service.
• Perform connects (new connects and reconnects), disconnects, upgrades, downgrades, relocates, install additional outlets, fiber connections, and hardline cutovers; install or remove equipment (i.e. converters) at single or multiple unit dwellings.
• Utilize test equipment to identify and repair signal strength issues and ensure optimum reception both optical and RF. Use Locators, TDR’s, FDR’s and OTDR’s while read system maps. This may include interpretation of system maps, calculation of signal loss of cable lines and/or devices using signal level meters, reading and understanding plant blueprints and updates to blueprints (excluding main trunk lines). This may also include pole, ladder, tower or alternative structure climbing along with the potential use of a bucket truck.
• Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, NEC and NESC).
• Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc.
• Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.
• Collaborates and communicates with other departments to ensure customer satisfaction.
• Clean, maintain, stock, and secure assigned vehicle and equipment. Perform other duties as requested by supervisor.

Qualifications:Required Qualifications

• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
• 1+ years’ of cable installation & repair or professionally related experience -OR- current military service, or prior military service with honorable discharge.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel.
• Must be reliable and responsible, with a strong work ethic dedicated to a team.
• Practical knowledge/experience with computer applications or burial construction.
• Familiarity with company products and services.
• Proven organizational skills and ability to multi-task with limited instruction.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
• Ability to work in a fast-paced, dynamic work environment.
• Physical requirements may vary based on company needs: Ability to dig, lift and climb.
• Successful completion of the SCTE Broadband Premise Technician course.
• Ability to pass Department of Transportation physical and driver testing.

Burial Construction:

• The following requirements may additionally be applicable specific to construction-related positions.
• SCTE Service Technician Certification to include Technical Foundation, Customer Service, Troubleshooting; or SCTE BDS Certification; or NCTI Installer Technician Course.
• Successful completion of the SCTE Installer Certification.
• CDL Drivers’ License.

Physical Demands and Work Environment. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This position may require working outdoors, in mechanical/ equipment rooms, and possible extreme weather conditions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and heavy equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
BenefitsAs a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!