Billing & Refund Clerk Details

Billing & Refund Clerk

Northwest Administrators, Inc. - Pasadena, CA

Employment Type : Full-Time

Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales customer service role, you could find the career boost you're looking for!

As a supplemental billing clerk you will be creating supplemental billings and credits for employers participating in the Trust. These supplemental billings and credits are a result of various adjustments including overages and shortages, credits from the employer, seasonal billings, and rate increases. You will also be responsible for:

• Researching and creating supplemental billings/credits
• Pursuing refunds of improper contribution
• Sending out notification letters to employers and local unions
• Reviewing accounts for supplemental billing
• Processing account closures and prepare closure files
• Answering follow up questions from employers and local unions

• Detailed. Strong attention to detail with excellent problem solving skills
• Communicator: Excellent interpersonal and communication skills-both written and verbal
• Experienced. One or more years of related experience
• Organized. Ability to utilize time management to work under pressure and within deadlines
• Team Player. Work independently as well as being a productive and contributing member of a team

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

• Union scale wages, raises every 6 months, starting at $16.94/hr up to $23.32/hr
• Medical, Dental, Vision & Rx
• Employer provided/fully funded retirement benefits
• Paid annual leave
• Work-life balance
• Beautiful location, accessible bus routes

It is the policy of NWA to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information or any other characteristic protected by law. NWA prohibits any such discrimination or harassment.