*Must be bilingual in Spanish and English*
This job exists to: The purpose of this position is to have a staff member who is fully cross trained in all aspects of administrative support of the providers resulting in a smooth running pod team. This job exists to provide the pro-active front office support of the medical team in creating a great customer experience for the patient.
Schedule:
Monday- Friday, approximately 8a-5p
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.
- Skilled at receiving and processing collection of payment and proper cash handling procedure
- Quality scheduling to include active-schedule management and maintaining the clinic schedule
- Excellent customer service, cultural sensitivity, and confidentiality
- Follow appropriate telephone protocol for patients and employees
- Initiate, update and maintain electronic medical record
- Responsible for patient-related data collection for process and quality improvement
- Actively enrolls and engages patients with My Clinica Connection
- Responds to patients questions by following and informing of our policies and procedures
- In coordination with the security guard or hospitality clerk, actively monitor lobby area for, security, safety concerns, and cleanliness
- Distribution of all clinic deliveries
- First line of de-escalation when handling volatile, emotional, and behavioral patient issues
- Report signs of abuse/neglect of patients or staff members to a clinic manager immediately
- Completes patient registration in EMR and updates with any changes in patient status.
- Updates patients of current wait time, when necessary
- Support the Clinical team with all administrative, planned care initiatives
- Maintains visitor check-in process
- Responsible for all “normal lab” phone calls to patients
- Assists patients in filling out registration forms
- Performs daily outreach from the care planner alert report and other outreach efforts as directed
- Manages all outgoing correspondents via mail, email, and fax for the clinic
- Confirms appointments via phone call to patients
- Participation in organization, site workgroups, or committees as requested
- Basic understanding of financial enrollment and refers when appropriate
- Receiving dropped off labs and basic knowledge of specimen handling and storage
- Reads data, corrects errors, and reports inefficiencies
OTHER DUTIES AND RESPONSIBILITIES:
- Maintain a safe work environment by remaining informed of and compliant with the clinic’s safety policies, and in particular by application of safe practices in area of own responsibility.
- Compliance:
- Knowledgeable of and compliant with laws and regulations governing area of responsibility.
- Responsible for reporting any potentially non-compliant conduct.
- Cooperate fully with our Compliance Officer in upholding our Compliance Plan
- Performs other duties and responsibilities as required.
- Assure that front desk equipment: fax, copier are properly supplies
POSITION QUALIFICATIONS:
A. Education / Experience
- High School diploma or GED preferred.
- One year in a medical facility preferred.
- Proficient in Microsoft Outlook, Word, and Excel preferred.
B. Knowledge, skills and abilities:
- Bilingual in Spanish and English
- Basic computer, math, written and phone skills
- Excellent customer service and organizational skills
- Sensitivity to low income, ethnic minority community is required
- Able to flourish in a team management system
- Ability to work under pressure, multitask, and prioritize efficiently