Description
Healthcare Call Center Representative - AdventHealth Medical Group-
Top Reasons to work at AdventHealth Medical Group
- Faith based & mission driven organization
- Central Florida’s premier multi-specialty medical group
- Comprehensive Employee Benefits such as Educational Reimbursement
- CREATION Health employee wellness and lifestyle programs
- Positive working climate to support a work life balance
Work Hours/Shift: Full-time/Day
You Will Be Responsible For:
- Communicates in a cordial, professional manner with patients via phone.
- Transfers incoming callers to appropriate department / location when necessary.
- New patient registration (inputting demographic information, insurance information, etc.).
- Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
- Updates computer referring physician data base.
- Works with online scheduling system and EHR.
- Verifies patient data and insurance to ensure it is updated for accurate billings.
- Handles patient concerns or refers to administration appropriately.
- Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
- Maintains updated documentation of identified action work lists needed for daily operations.
Qualifications
What You Will Need:
- High School Graduate or Equivalent
- Bilingual, required
- Previous customer service experience.
- Knowledge of EHR (preferred)
- Medical office or medical call center setting experience. (preferred)
Job Summary:
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments obtain and input insurance information.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.