Benefit and Technology Support Intern Details

Benefit and Technology Support Intern

NFP Corp - Indianapolis, IN

Employment Type : Full-Time

We’re NFP, a five-time Best Places to Work award winner in Business Insurance for 2017-2021 and we're looking for a Benefits and Technology Support Intern to join our team who'll be responsible for supporting the Benefit & HR technology team through project management, including support of benefit administration systems and other online enrollment tools (SaaS products). This position also assists in various other technology projects, such as creating and editing documents in Microsoft Word and Excel.

This is a hybrid position with in-office flexibility 2-3 days a week.

Essential Duties and Responsibilities:

• Collaborate with internal team, carriers or clients on special projects.
• Provide Quality Assurance testing of enrollment system.
• Learn process and understand features of online enrollment systems (Employee Navigator and Alex/Jellyvision).
• Assist in troubleshooting software issues and repairing them.
• Provide Online document support.
• Project Management, including balancing multiple projects simultaneously in a deadline driven environment.
• Learn process and understand features of online enrollment systems; with training, need to have a thorough working knowledge of systems.
• Collaborate with internal team, carriers, or clients on special projects assisting with finalizing or updating client census information, gathering plan settings and applicable plan documents from internal team or carriers.
• Provide Quality Assurance testing of enrollment system by way of auditing new client systems and Open Enrollment set-up, verifying information is set up correctly per final plan specs.
• Assist in troubleshooting software issues and repairing them as well as acting as another Employee Navigator support contact for internal teams.
• Provide online document support by way of uploading plan documents in enrollment system as requested.
• Performs other duties as assigned.

Knowledge, Skills and/or Abilities:

• Proficient in Microsoft Office (required).
• Self-started and ability to work independently.
• Ability to work quickly in a fast-paced environment.
• Knowledge of web technologies.
• Excellent interpersonal skills, including the ability to communicate clearly and work effectively with individuals from diverse backgrounds and cultures.

Education and/or Experience:

• Working toward degree in computer science, human resources, communications or other business-related field.
• Experience with computer applications such as databases, spreadsheets, and reporting tools.

Certificates, Licenses, Registration: None Required

Who We Are:

We’re a five-time Best Places to Work award winner in Business Insurance for 2017-2021 who has earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine. We are also recognized as an Elite Agency award winner and named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: https://www.NFP.com.

What We Offer:

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You. Better Together!

NFP is an inclusive Equal Employment Opportunity employer.