Behavioral Health Specialist Details

Behavioral Health Specialist

Natalis Psychology - Woodbury, MN

Employment Type : Full-Time

Job Title: Behavioral Health Specialist
Company: Natalis Counseling & Psychology Solutions
Location: Woodbury, MN
Reports To: Clinic Manager

About Natalis

Natalis Counseling and Psychology Services is an experienced team of professionals offering a wide range of counseling services with expertise in anxiety, depression, relationships, child development, sexuality and more! After recently merging with two local Mental Health Clinics, Natalis now has four locations around the Twin Cities area. It is our mission at Natalis to make a difference through healing, empowering, and transforming together! We are growing our team filled with knowledgeable professionals so that we can help a larger population of our community!

Job Summary:

The Behavioral Health Specialist role at Natalis is a critical role in providing the best experience possible for our clients and supporting our practitioners. Many times, the Behavioral Health Specialist is the first person to be in contact with our clients and it is vital for someone in this role to have the ability to clearly communicate and establish trust with our clients. Someone in the Behavioral Health Specialist role at Natalis must also have a strong attention to details and must maintain confidentiality for our clients.

Job Duties and Responsibilities:

• Answer telephone calls and assist the caller with their needs
• Greet clients as they arrive for scheduled appointments
• Collect co-payments
• Register clients for initial and follow-up appointments
• Update client information when necessary
• Provide clerical support to practitioners and other administrative staff
• Perform other various administrative and client service duties as requested

Required Skills and Abilities:

• Strong verbal and written communication skills
• Excellent customer service skills
• The ability to work as a team
• Well-organized with a strong attention to detail
• Great multitasking skills
• The ability to prioritize
• Empathetic to client needs and concerns
• Skilled in Microsoft Office Suite

Education and Experience

• High School Diploma or Equivalent

Physical Requirements:

• Prolonged periods of sitting at a desk and working at a computer
• Must be able to lift up to 15 pounds

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