Human Supports of Idaho is seeking a professional, efficient, and spirited administrative receptionist for our behavioral health agency. This position is full time at our Caldwell location. The objective for this position is to welcome our participants with a friendly and polite demeanor while assisting them with tasks such as scheduling appointments, answering and redirecting phone calls, and handling sensitive health information. The receptionist is the first point of contact as well as the central navigator of the day to day happenings of the company. It is imperative that this individual possess impeccable customer service skills, is capable of maintaining a high level of confidentiality, and exudes a passion for helping others.
Specific Responsibilities Associated with this Position:
- Answer telephones and greet guests in a friendly and courteous manner
- Take messages and ensure that the respective employees receive them
- Take referrals and provide a helpful, friendly first contact for the agency
- Perform insurance eligibility and service limit checks in a timely manner
- Accept and account for payment for services
- Participate in certain Quality Commitment efforts to ensure quality services
- Maintain statistics that are necessary to understanding and tracking the status of the company
- Maintain and ensure the security of company and participant files
- Perform company related bookkeeping activities
- Provide input to Program Directors and Administrative Services Manager concerning enhancing the functioning of the organization
- Monitor Urinary Analysis (UA’s) for clients engaged in substance use disorder treatment
- Support clinicians and nurse practitioners as needed
- Other tasks as determined important to the overall efficiency, growth, and well-being of the company
Minimum Qualifications:
- Excellent interpersonal skills
- Experience in general office procedures and practice
- Able to pay attention to detail and organize assigned work to produce accurate work products
- High school diploma or GED
- Pass a criminal history background check and drug test
- No DUI or reckless driving within the past 5 years
- Computer literate and able to meet deadlines
Preferred Applicants possess the above qualifications plus:
- Experience working with individuals with severe and persistent mental illness
- Is a Certified Medical Assistant or Certified Nursing Assistant (MA or CNA)
- Experience with publicly funded managed care plans
- Familiarity with EHR systems
This is a full-time, Monday through Friday position. Pay ranges from $11-$13/hr, DOE. We offer a competitive benefits package including health, dental, paid holiday/PTO, IRA, and life insurance.
Human Supports of Idaho has provided integrated services that support the recovery of people with psychiatric disabilities since 1996. We endeavor to create a collaborative environment that fosters hope, stability, and respect among persons served and the community. If you are an individual with a passion to change lives, please submit your COVER LETTER and RESUME stating why you are a good fit for this position.
Job Type: Full-time
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Company's website:
- https://www.humansupports.com
Company's Facebook page:
- https://www.facebook.com/humansupportsofidaho
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings