Summary:
The Bartender?s role is to provide ?Guest First? service at all times. This includes friendly and timely interaction with Guests and Team Members, mixing and serving alcoholic and non-alcoholic drinks, suggestive selling, answering questions, taking and delivering the Guests? order, cooperative service, and following up to ensure each Guest receives their correct food and/or drink order. Every Guest is made to feel welcome at all times.
Essential Duties and Responsibilities:
- Welcomes and greets Guests following established service guidelines
- Ready and willing to assist fellow Team Members in meeting Guest needs
- Answers questions and makes recommendations about our food, beverages, features, and other restaurant functions and services
- Clearly understands and follows correct process in serving Guests with allergens
- Takes food and beverage orders from Guests, repeating order for confirmation
- Correctly enters the order in our point-of-sale systems following guidelines
- Prepares cocktails and other bar beverages according to company recipes, stays current with new and revised beverage recipes
- Follows alcohol awareness procedures to prevent Guest intoxication; notifies Manager on Duty with any questions surrounding alcohol service to Guests
- Delivers food and beverages to Guests
- Prepares final bill, presents check to Guest, accepts payment, and processes credit card charges. Follows established cash handling procedures.
- Performs side work at the start, throughout, and end of each shift as required
- Performs all duties and responsibilities according to the Company?s written Employment Guidelines, including Performance Expectations and Dress/Style/Grooming Guidelines
- May be assigned additional tasks in support of the business
qualifications/skills:
- Ability to communicate clearly and concisely with Guests, other Team Members, and Managers in the predominant language(s) of our guests
- Possess basic math skills and have the ability to handle money and operate a point of sale system
- Must have a working knowledge of dining room and service procedures and functions
- Ability to manage his or her own work flow and resolve questions and problems with supervisor
educational/experience requirements:
- At least six months of related experience preferred
- High school diploma or general equivalency diploma (GED) preferred
- Alcohol certification required or ability to obtain one
- Food handler’s certification required or ability to obtain one
Physical Demands:
- The physical demands described are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
- While performing the duties of this job, the Team Member will be regularly required to stand, walk, use hands/fingers, to handle or feel; reach with hands and arms; climb or balance; and talk or hear.
- The Team Member will be occasionally required to stoop, kneel, crouch, or crawl and taste or smell.
- Team Member must occasionally lift and/or move up to 50 pounds and frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
Romano’s Macaroni Grill® reserves the right to revise or change this job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Romano’s Macaroni Grill® is an Equal Opportunity Employer committed to building and developing a high-quality, restaurant operating company by focusing on our key values, our team and our strategic partnerships. All qualified individuals seeking job opportunities with Romano's Macaroni Grill® will receive consideration for employment and promotion without regard to race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, the presence of non-job related medical conditions, or any other basis prohibited by state or federal laws.