ROLE PURPOSE
Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's policies; merchandise drinks; and is attentive to Guests, making them feel welcome at all times.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
- Maintains a warm, welcoming, "Corner Bar" atmosphere.
- ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
- Properly and promptly prepare, garnish, and serve drinks to Guests.
- Engages with Guests by making drinks in front of the Guest using working flair.
- Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
- Upsells Guests on food or drink items when appropriate.
- Keeps a clean, organized bar area.
- Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
- Following all relevant brand standards for service.
- Builds Guests count by promoting specials and building a regular clientele.
- Strictly adheres to responsible alcohol service standards and is able to successfully "slow down a Guest" or cut off an intoxicated Guest when necessary.
KEY DECISIONS
Influences:
- Guest Experience
- Issues around cleanliness and sanitation
MEASURES OF SUCCESS
- Consistently fulfill the Key Responsibilities and Accountabilities above
- Guest satisfaction scores
- Successfully complete revalidation as outlined in the annual "World Bartender Championship" Competition Manual
- Keeping a clean and presentable Bar area
- 100% Recipe adherence
- 100% Cash handling adherence per company policy
QUALIFICATION REQUIREMENTS
- Must be dressed neatly and well groomed in company approved dress code at all times
- Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
- Must follow standards of Responsible Service of Alcohol
- Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
- Must be able to operate P.O.S. system, make change correctly and complete credit card transactions correctly
- Must be able to calmly respond to angry Guests and notify a Manager
- Must be able to pass initial and annual validation
- Must be able to respond clearly to Guests' requests
- Must be able to hear well amongst loud background noise
- Must be able to frequently lift 30 lb. cases and carry short distances, up or downstairs
- Must be able to stand during entire shift
- Must be able to reach, bend, stoop, shake, stir and wipe
- Must be able to frequently immerse hands in hot water (every 5 minutes)
COMPETENCIES
EXPERT INSTIGATORS - Creates a seamless Guest experience by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.
- Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
- Remembers the names and favorite drinks of regular Guests.
- Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
- Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and
- appreciated.
- Makes the bar an attractive and exciting place to visit.
- Establishes a strong rapport with all Guests to create fans and repeat business.
- Able to read Guests needs and feelings and tailors their approach to match their mood.
COMMUNICATION - Creates an environment of ongoing, open, back-and-forth dialogue with coworkers and Guests.
- Interacts in an open, sincere manner to build rapport with Guests and Team Members.
- Uses tact in their interactions with Guests and keeps conversation positive and productive.
- Listens attentively and actively and responds appropriately.
- Asks open-ended thoughtful questions to create two-way conversations.
- Makes communication with the team an ongoing process through formal and informal meetings before, during, and after the shift.
FLAIR & SALESMANSHIP - Sells the Guest experience by creating an entertaining "show" in the bar.
- Demonstrates a unique, irreverent style that is personal and memorable.
- Confidently makes and serves enticing drinks Guests want.
- Possesses contagious energy that translates to Guests and Team Members.
- Knows drinks and menu items and speaks knowledgeably to make personal recommendations.
- Grows the business and expertly upsells menu items where appropriate.
- Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.
PERSONAL OWNERSHIP & ACCOUNTABILITY - Takes ownership for the bar area, demonstrates a strong sense of personal accountability.
- Knows and abides by all applicable laws and regulations around serving alcohol.
- Consistently executes on standards of responsible service of alcohol.
- Effectively sets up the bar before their shift in order to have everything they need on hand.
- Keeps the bar area clean, presentable, and engaging to the Guests.
- Demonstrates global awareness by knowing what is happening throughout the bar at all times.
- Admits mistakes and takes prompt action to correct them.
- Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
- Delivers consistent quality of service and energy and encourages fellow staff to do the same.
FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway.
- Addresses daily challenges and obstacles with confidence and a positive attitude.
- Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.
- Promptly anticipates and reacts to potential Guest needs and problems.
- Dives into peak service situations with energy and ease.
- Maintains an even-tempered demeanor and stays in control of situations at all times.
- Proactively handles escalating situations in a calm, mature, and tactful manner.
TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along.
- Recognizes the importance of working together to accomplish goals.
- Eagerly accommodates Guest overflow from the dining area.
- Actively promotes cooperation, respect, and acceptance of all Team Members.
- Establishes positive and supportive working relationships with team to maintain a productive environment.
- Works seamlessly with the bar and BOH staff to stay on top of Guest needs.
- Serves as a role model and mentor for Team Members.