Employment Type : Full-Time
· This position provides legendary customer service to all customers. Creates the Starbucks experience by providing prompt service, quality beverages and products. Responsible for preparing and serving hot and cold coffee/espresso/chocolate based non-alcoholic beverages in a professional manner. KEY JOB FUNCITONS: Prepares coffee with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art · Recites recipes from memory and flawlessly prepares all beverages · Responsible for welcoming each guest in a upbeat positive and professional manner · Upsells chocolate and pastries in accordance with restaurant standards · Maintains all equipment throughout shift in accordance with established standards · Follows cash handling procedures and cash register policies when settling guest checks · Responsible for stocking retail areas and maintains a clean and safe work environment EDUCATION and/or EXPERIENCE: Minimum two years of high-volume, serving experience. Must successfully complete a minimum training period of 5 to 7 days and pass the certification test with a score of 85% or better. QUALIFICATIONS: · Must be congenialand have neat, professional appearance with good personal hygiene · Must be reliableand conscientious with the ability to work as a team · Must have strong interpersonal and communication skills · Ability to interact (in English) with guests, co-workers and supervisory staff · Must be accurate and detail oriented with the ability to learn quickly · Ability to act quickly and exercise good judgment under pressure and/or conflict situations WORK ENVIRONMENT : Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.