Banquet Server Details

Banquet Server

Greathorse - Hampden, MA

Employment Type : Full-Time

The Starting Gate is a state-of-the-art private event facility for social and business events located in Hampden, Massachusetts near Springfield, Massachusetts and Hartford, Connecticut. The venue shares its bucolic location with GreatHorse - family-owned and high-end, private full-service country club.

The Starting Gate rests on a ridge with scenic views of the Berkshire Mountains, Connecticut River Valley and GreatHorse. This premier facility has garnered accolades including Best Wedding Venue from North Central News (2017 - 2020), Couples Choice Award from the Wedding Wire (2017 - 2020), and The Knott Best of Weddings Award (2019 and 2021).

The Starting Gate accommodates social and business functions for up to 400 guests with most events ranging between 150 - 200 guests. There are three reception rooms with varying capacities that can combine to host larger events. The facility has its own production kitchen and culinary team, offers a 3,000 sq.ft. expansive outdoor deck, a picturesque wedding garden for ceremonies accommodating up to 200 guests, and a thoughtfully appointed wedding suite.

Banquet Server
Job Responsibilities:

• Provide assistance to event managers in the serving of guests during banquet functions to

ensure positive guest experience.

• Set up banquet room as requested by the supervisor to include glassware, silverware, linen
• Attend event meetings before events kick off in order to learn function particulars, including

guest expectations

• Responsible for assigned station, appearance and sanitation
• Greet and welcome guests and respond to their requests in a courteous and friendly manner
• Serve the beverage and food in the appropriate order and in tune with the expectation of the

supervisor so as to ensure consistency throughout the banquet

• Quickly remove dishes as guests finish each meal at the end of each meal or function
• Abide by all corporate act, laws and requirements pertaining to serving alcoholic beverages
• Replenish beverages when necessary, and check with guests to make sure they are satisfied
• After the banquet, reset banquet room in accordance with the supervisor's specifications to

ensure the readiness of the room for other functions

• Follow attendance rules and always go to work on a regular basis
• Perform other related functions that may be assigned.
• Confidence and knowledge of the venue will enhance guests experience
• Catering Servers are responsible to uphold the integrity of The Starting Gate, its

servers/bartenders and managers

• Servers are responsible to protect the property of The Starting Gate by communicating

breakage, equipment related issues, theft, etc.

• Responsible to maintain a positive and "can do" attitude to guests and coworkers at all times

Ideal Requirements:

• Minimum of 18 years of age to handle alcohol beverages
• Must be willing and have the ability to work a varied schedule that includes evenings,

nights, weekends and occasional holidays

• Ability to handle, carry and/or lift items up to 40 pounds
• Ability to stand, walk and move around during the entire shift
• Knowledge of appropriate table settings and service ware
• Ability to take initiative and ownership to resolve problems
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to handle stressful situations in a calm, professional manner
• Must have ability to communicate clearly and directly with guests using a positive, clear

speaking voice