Funds Transfer Investigator
Los Angeles, CA (100% Remote, but must be able to work on PST hours)
3-Month Contract: Green Card / US Citizen Only
Responsibilities:
- Research, analyze, and respond to internal and external clients and other banks regarding inquiries and discrepancies in wire transfer transactions
- Initiate inquiries with other financial institutions
- Manage a caseload of 5-10 new investigations daily with up to 25+ open cases at any given time and resolve cases within a reasonable timeframe
- Identify recurring problems and issues and make recommendations for possible procedure changes
Qualifications:
- Must possess a thorough understanding of domestic, international, and foreign currency wire processes, operating procedures, and regulatory compliance issues.
- Ability to communicate clearly and professionally at both written and verbal levels
- Ability to identify risk factors and provide alternatives to mitigate
- Ability to provide strong customer service while listening and eliciting information efficiently to resolve complex customer issues
- Must be customer service focused on the ability to respond to requests in a timely manner
- Ability to follow policies, procedures, and regulations set by the organization
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to navigate multiple computer systems, and applications, and utilize search tools to find information
- Intermediate Microsoft Office Suite (Word, Excel, and Outlook) proficiency
Job Types: Full-time, Part-time
Salary: $25.00 - $27.00 per hour
Schedule:
Experience:
- wire transfer: 1 year (Preferred)
- Foreign Exchange: 1 year (Preferred)
- Banking: 1 year (Preferred)
Work Location: Remote