Bakery Clerk
Hy-Vee - Papillion, NE
Employment Type : Full-Time
Job Title: Bakery Clerk FLSA: Non-Exempt
Department: Bakery Revision Date: 05/2018
General Function:
As Bakery Clerk, this position will be responsible for reviewing daily orders, preparing & replenishing products in a prompt, efficient and friendly manner. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Reporting Relations:
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Bakery Manager, Assistant Bakery Manager
Direct Reports: None
Primary Duties and Responsibilities:
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Reviews the status and appearance of the food for freshness
- Reviews orders for the day
- Takes customer orders at the bakery counter
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
- Anticipates product needs for the department on a daily basis
- Prepares, finishes, and replenishes product as necessary.
- Pulls product from cooler/freezer to prepare for baking
- Checks in product, puts product away, and may review invoices.
- Runs the department registers and receives payment, makes change, etc., where applicable.
- Removes trash in a timely manner.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
- Washes dishes as necessary.
- Orders product and supplies as necessary.
- Prices products for customers as necessary
- Delivers orders as needed.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required
Education and Experience:
Less than High school or equivalent experience and six months of less of similar or related work experience.
Physical Requirements:
- Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
- Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
- Ability to do simple addition and subtraction; copying figures, counting and recording.
- Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Working Conditions:
The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, electrical shock and temperature extremes.
Equipment Used to Perform Job:
Standard tools and equipment used in a bakery environment including mixers, ovens, wrapping, label printer, cash register, telephone, dishwasher, bread slicer, electric knife, microwave, airbrush, and copy cat.
Contacts:
Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.