AVP, Branch Operations Manager
Employment Type : Full-Time
Overview: Responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team achieves service, sales and operational goals. This is a very important position that requires ambition, commitment, dedication and drive to achieve aggressive objectives and standards.Responsibilities:RESPONSIBILITIES:- Supervises the day to day operational functions of the branch. Carries out management responsibilities in accordance with Bank policies.
- Prepares Performance Partnership reviews of staff.
- Responsible for the hiring, training, and retention of staff.
- Assures high quality and friendly customer service and adherence to sales and brand standards.
- Resolves customer inquiries/complaints and situations in a positive professional and efficient manner.
- Promotes effective sales and service environment.
- Monitors teller’s performance relative to losses, differences and referrals. When appropriate, coaches for improved performance and engage in written Performance Counselings.
- Approves transactions within established guidelines.
- Participates in the opening and closing of branch. Conducts security inspection of building and grounds under dual control.
- Conducts regular staff meetings to insure compliance with all Bank policies and procedures.
- Review daily reports.
- Meet deposit growth goals.
- Achieve satisfactory audit ratings.
- Identify and mitigate audit operational risk.
- Expense control.
- Perform other duties as assigned.
Qualifications:POSITION REQUIREMENTS:- Minimum of 5 years of recent experience working in a commercial bank as a Supervisor or Manager
- Thorough knowledge of bank operations including Teller, New Accounts, and Customer Service
- Knowledge of computer applications and the equipment used in the assigned area
- Good organizational and problem solving skills
- Strong interpersonal, verbal and written communication skills
- Ability to manage and multiple tasks/projects and deadlines simultaneously