Automotive Service Advisor Details

Automotive Service Advisor

AAA Northern California, Nevada & Utah - Sun City, AZ

Employment Type : Full-Time

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

• Great Base pay plus a generous commission plan
• Exceptional benefits
  within 30 days
  of hire, with employer contribution to medical/Dental/Vision premiums
• 401K Matching $1 to $1 up to 6% annually
• 15 Paid Days off (20 after 1 year)
  + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
• Tuition reimbursement for ASE Certifications
• Paid Training
• State of the art equipment
• Clean well equipped shops with consistent car count
• A free AAA Membership and numerous employee discounts

Job Profile Summary

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Essential Duties

• 
  Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

• Accurately document repairs, diagnostic and maintenance work into shop management system

• Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

• Sources and estimates all needed parts for repairs to customer vehicles

• Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.

• Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

• Performs minimal record keeping and other administrative functions required to support the business

• Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

• 
  Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

• Effective organization, interpersonal and negotiation skills

• Ability to work scheduled hours as necessitated by business need

• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

• Strong Member service focus

• Automotive/mechanical background

• Ability to drive vehicles equipped with manual transmission

• Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

• 
  Valid driver license and acceptable driving record

• High School Diploma or equivalent certification (GED)

• 3-5 years industry experience in auto repair

• Automotive Service Excellence certification desired
  

Work Environment/Physical Requirements

• 
  Ability to lift and or carry up to 40lbs

• Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

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