Employment Type : Full-Time
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work With Us: Accurately document repairs, diagnostic and maintenance work into shop management system Ensures all necessary BAR requirements are met in Repair Order preparation and documentation Sources and estimates all needed parts for repairs to customer vehicles Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc. Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. Performs minimal record keeping and other administrative functions required to support the business Note: May require travel to different locations on an as needed basis Effective organization, interpersonal and negotiation skills Ability to work scheduled hours as necessitated by business need Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email Strong Member service focus Automotive/mechanical background Ability to drive vehicles equipped with manual transmission Knowledge of equipment/tool operation and diagnostic/repair procedures High School Diploma or equivalent certification (GED) 3-5 years industry experience in auto repair Automotive Service Excellence certification desired Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders #MCC_RX
within 30 days
of hire, with employer contribution to medical/Dental/Vision premiums
+ 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Job Profile Summary
The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.
Essential Duties
Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Education & Experience / Licenses & Certification
Valid driver license and acceptable driving record
Work Environment/Physical Requirements
Ability to lift and or carry up to 40lbs