Automotive Service Advisor Details

Automotive Service Advisor

Yates Buick GMC, Inc. - Goodyear, AZ

Employment Type : Full-Time

Yates Buick GMC is looking for personable, Service Advisors to act as the liaison between our customers and service technicians in Goodyear, AZ. Responsibilities include greeting customers, listening to requests, scheduling reservations, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Main Drive Service Advisor will ensure customer service by working with customers to determine their vehicle concerns recommend maintenance and work with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful Main Drive Service Advisor you should also have a strong understanding of automotive technology and of the automotive industry.

Perform service consultant duties 100% of the time, including but not limited to:

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Perform meet and greet with the customer asking qualifying questions to assist repair technicians in diagnosing the root cause of customer’s concern.

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Maintain qualifying customer service index score as outlined by manufacture.

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Develop and maintain customer relationships.

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Provide customer repair and maintenance recommendation cost estimates and log all pertinent information including company database for continued customer follow up/retention.

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Verify warranty coverage and/or extended service contract records and advise each customer accordingly when moving through the service visit process.

Customer Service Focus

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Maintain qualifying customer service index score to meet or exceed regional scoring.

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Greet customers in a timely manner.

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Provide outstanding customer service both by phone and in person.

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Continue to pursue the Yates Buick GMC mission statement. “Our People Make The Difference”

Qualifications

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Dealership service advisor experience preferred

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Bilingual is a plus

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Current valid driver license

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Submit to and pass MVR and background check

Advisor Scheduling

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To be provided to coincide with business hours as necessary

Service Hours:

Monday - Friday 7am-6pm

Saturday 7am-5pm

This position is full-time.

Job Type: Full-time

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday
• Weekends

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Paid Training:

• Yes

Management:

• Ops Manager

Company's website:

• https://www.yatesbuickgmc.com/

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place