Employment Type : Full-Time
Yates Buick GMC is looking for personable, Service Advisors to act as the liaison between our customers and service technicians in Goodyear, AZ. Responsibilities include greeting customers, listening to requests, scheduling reservations, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Main Drive Service Advisor will ensure customer service by working with customers to determine their vehicle concerns recommend maintenance and work with technicians to convey the customers' concerns with accurate repair descriptions. To be a successful Main Drive Service Advisor you should also have a strong understanding of automotive technology and of the automotive industry. Perform service consultant duties 100% of the time, including but not limited to: * * * * * Customer Service Focus * * * * Qualifications * * * * Advisor Scheduling * Service Hours: Monday - Friday 7am-6pm Saturday 7am-5pm This position is full-time. Job Type: Full-time Job Type: Full-time Pay: $50,000.00 - $100,000.00 per year Benefits: Schedule: Education: Work Location: Paid Training: Management: Company's website: Work Remotely: COVID-19 Precaution(s):
Perform meet and greet with the customer asking qualifying questions to assist repair technicians in diagnosing the root cause of customer’s concern.
Maintain qualifying customer service index score as outlined by manufacture.
Develop and maintain customer relationships.
Provide customer repair and maintenance recommendation cost estimates and log all pertinent information including company database for continued customer follow up/retention.
Verify warranty coverage and/or extended service contract records and advise each customer accordingly when moving through the service visit process.
Maintain qualifying customer service index score to meet or exceed regional scoring.
Greet customers in a timely manner.
Provide outstanding customer service both by phone and in person.
Continue to pursue the Yates Buick GMC mission statement. “Our People Make The Difference”
Dealership service advisor experience preferred
Bilingual is a plus
Current valid driver license
Submit to and pass MVR and background check
To be provided to coincide with business hours as necessary