Auto Physical Damage QA Supervisor
Employment Type : Full-Time
Description
Branch is on a mission to make insurance less expensive, so more people can be covered. We use technology, data, and automation to avoid bait-and-switch quotes and unnecessary costs that can make getting covered a struggle. The result? Prices in seconds. Hundreds in savings passed along to our members.
Our team is venture-backed, natively remote, and growing fast, recently achieving an over $1 Billion valuation. We’re working together to restore insurance to its original purpose - a force for communal good. About the Auto Physical QA Supervisor role The Auto Physical Damage QA Supervisor reports to Branch’s Claims QA Manager. This person is responsible for developing and completing regular quality audits to ensure best practices are being adhered to and estimates for repairable and total loss vehicles are accurate. This role will also optimize Branch’s current QA strategy and forms to ensure consistent optimal outcomes.
We’re building a technology-first and data-driven claims experience to enhance member experience while eliminating traditional claims inefficiencies. We are in need of an experienced claims professional to optimize claims infrastructure and serve as a process subject matter expert for the claims organization. The ideal candidate should not be afraid to roll their sleeves up to ensure we’re achieving industry best outcomes all while making sure we’re delivering on our promise to our members.
Branch is remote native, so this position may be located anywhere in the U.S. (although Ohio is strongly preferred) with occasional travel to Columbus, OH (HQ).
Key Responsibilities - Serve as estimating technical QA lead to the claims department
- In collaboration with the Claims QA Manager, develop and deliver the estimating QA program, policies, and procedures for internal and external claims
- Lead estimating QA department projects including calibration with claims leaders
- Develop and implement estimating quality improvement strategies
- Conduct estimate audit reviews on a consistent basis and provide feedback to leadership on areas of optimization
- Determine, monitor and analyze estimating QA measurements, including but not limited to, trending analysis, leakage identification, process optimization, and best practices adherence
- Provide and maintain detailed records and reporting
- Support the strategy and operations of Branch claims
- Develop and design programs and helping to lead initiatives for improving countrywide results
- Other initiatives as needed
Skills Knowledge and Expertise - Strong leadership and project management skills with experience leading remote teams
- Five (5) or more years of estimating experience with significant personal lines experience
- Four-year college degree or equivalent experience
- One (1) or more years of claims QA or other auditing experience
- Broad knowledge of claims processes, practices and principles
- Strong ability to effectively communicate verbally and in writing
- Proficient using the Microsoft Office suite of programs with an emphasis on Word and Excel
- Insurance designation (AIC, SCLA, CPCU, etc.) is a plus
- Advanced knowledge of Quality Assurance principles
- Ability to “Call the Play” with imperfect information
- Ability to work independently
- Instinctually identify opportunities and create data-supported solutions
- Advanced understanding of both technology and compliance and how each relates to the claims process
- Ability to travel when needed
Benefits
We don’t just get our member’s backs. When you’re a Brancher, we’ve got yours, too — starting with benefits that let you live and work to your fullest. - Above-market salary — Branch is a data-driven company. So we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits *above* the mark.
- Pay equity and transparency — Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
- Remote-first (with perks) — Work from where you’re most comfortable and expense your WFH set up and monthly internet. We’ve also got a Columbus HQ and Chicago hub if you like working in an office.
- Unlimited “YouTime” — We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll even cover up to $1,000 towards your next vacation.
- Employee stock options — You’re not just a worker. All full-time employees are part-owners with your own stock options, so you’re personally invested in the company’s growth.
- Medical, Vision, Dental — Get all the coverage you need for a healthy, happy life. We’ll also contribute $150/month to a Health Savings Account (HSA), administered by Branch.
- 401k and contribution matching — Set yourself up for your future retirement. Branch helps you get there on time with a portion of your contributions matched each month.
About Branch Insurance It’s time we see the forest through the trees.
At Branch, we think insurance has lost its way. We’re restoring insurance back to its original intent: a force for communal good. We’re getting back to getting each other's back.
Introducing Bundled Home & Auto Insurance powered by community.
At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer – All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.