Audio/Video Support Technician Details

Audio/Video Support Technician

Blue Origin - Merritt Island, FL

Employment Type : Full-Time

We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin’s vision of millions of people living and working in space to benefit Earth.

As part of a small and growing A/V team, you will apply your skills in the audio/video/collaboration space by providing support for small to large company meetings, managing A/V inventory, as well as maintaining existing conference rooms. You must have a passion for managing a large workload under tight deadlines as you support a company that builds space vehicles. The IT Support A/V Support Technician is a member of the Information Technology department and reports directly to the East Region Supervisor of IT Support.

Responsibilities:

• Implement and operate solutions for a multi-site, highly dynamic enterprise communications environment
• Maintain standards for conference room types
• Assist in management of audio/video projects, including expenses and budget, from bid process through project completion
• Technical escalation point for A/V related issues; identifies and oversees root cause resolution efforts
• Research new, innovative audio/video solutions
• Maintain documentation and inventory for A/V systems
• Provide A/V support/production for large company events (Town Halls and other companywide events)
• Any additional responsibilities assigned by management

Qualifications:

• 3+ years of experience supporting audio/video services
• 2+ years of livestreaming support experience
• 2+ years of customer support experience
• Hands on experience with terminations, diagnostic tools, cabling, and hand tools
• Knowledge of DSPs, signal flow and routing, AV controllers, and installed AV systems
• Ability to prioritize, execute, and make sound decisions in a high-pressure environment
• Ability to document standard work and cross-train as needed
• Able to quickly adapt to fast changing priorities and deadlines
• Required to be able to lift/carry up to fifty pounds as well as physically climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Desired

• Certifications: Dante Level 1 & 2, CompTIA A+, Network +
• Excellent written and oral communication skills with demonstrated ability to interact effectively with customers at all levels
• 2+ years of experience working in IT Helpdesk, basic hardware or software troubleshooting, and being in a customer facing position
• Proven understanding of livestreaming software (Wirecast, OBS)
• Proven understanding of recording software (Davinci Resolve)
• Proven understanding of Zoom/Teams/Webex and other video collaboration platforms

ITAR Requirements

To conform to U.S. Government commercial space technology export regulations, including the International Traffic in Arms Regulations (ITAR), 8 U.S.C. § 1324b(a)(3), applicants for employment at Blue Origin must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. § 1157-1158. Learn more about the ITAR here .

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws. For more information on “EEO Is the Law,” please see here and here .

Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with the Washington Fair Chance Act, Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin’s Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at EEOCompliance@blueorigin.com .

Benefits

Employee Benefits include: Medical, dental, vision, basic and supplemental life insurance, short and long-term disability and 401(k) with up to 4% company match.

Paid Time Off: Provides up to 4 weeks per year, in addition to 11 holidays